Depends on where your inmate is. Federal, the approval is instant. State prisons require a little more time. County there is no approval list, the inmate just dials out if they have money on their books.

Unfortunately no, the inmate must have money on their books for them to make an outbound call to you.

No. if they have access, they are looking for more charges added to their case.

It took about a week to get everything approved and set up

When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no

You have to call the institution and speak to the "case manager" or "counselor" that oversees your inmate's programming. They can unblock the line for you.

No, inmates cannot receive incoming calls. You can only receive calls from the inmate. Depending on your telephone number, InmateAid might be able to substantially reduce that incoming call. Email us for an honest estimate.

Yes there is, but the savings are only $0.60 per call. Marshall County Jail uses Telmate. The calls are either $3.75 or $3.15 depending on your phone number. Let us know if you would like our help getting the calls for $3.15.

You pay for the line and it is our knowledge of the system that allocates a phone number that you use with the prison phone company to save money. Sometimes there are no savings (we refund the deposit), other times there is a savings of $2-$4 per call, and the best we do is where some county jails are getting $15-25 per 15-minute call... our fee of $20 is covered by the savings. If you talk a lot, this is

there are no limits as long as they have money on their phone account or someone on the other end accepts the call as "collect".