The InmateAid phone line is matched to the lowest tariff at the facility your inmate is housed. You still fund the account as there is only one carrier. A call from your inmate may now cost $6.00 per 15-minutes, if there is a lower rate, we get you a number that will get it. If there are no savings, we do not issue a number. For the tens of thousands that do use it every month, the IA fee is covered

(we answered you directly earlier today via email.) this isn't a gimmick, it's just smart. we aren't replacing the phone carrier or suggesting we do. The InmateAid phone line is matched to the lowest tariff where your inmate is incarcerated. You still fund the account as there is only one way to get calls, and it's through a monopoly carrier that set the rates without a competitor. For instance, a call from your inmate may now cost $6.00 per 15-minutes, if there is a

Here's how it works, your number is attached (by forwarding) to a number that gets the best price at your particular prison/jail. It may be dialed by two inmates, but you will get all the calls coming to the new number. So, if you give it to two inmates, they both may call you. However, they cannot call more people than you.

Yes, but you should email us your telephone number so that we can check it to see if there are savings or not. It's good for about 70% of the population, but some phone numbers have no savings.

Probably by postcard would be the most reliable.

Depending on the type of facility, there would be a delay for the inmate in the form of an orientation period, for instance, county inmates can often call right away. Usually, this is about a week from the time they arrive. This pertains mostly to federal or state inmates,

There is a Cancellation button next to your phone number on your Account Dashboard. Click it and it's cancelled.

You cannot call into the facility to speak with an inmate. The inmate must call you. Depending on where they are incarcerated, the call price can be VERY expensive. If you would like more specifics, please email us the location of your inmate and your telephone number and we will give you an honest estimate of the call price and potential savings using the InmateAid Discount Phone Service 

No, inmates cannot receive calls. Inmates may only make outbound calls to phone numbers on their approved calling list. They must have money on their account to connect the call. Inmates may also call you "collect", although this is the most expensive way to receive calls. Click here to set up an account

Yes, that is the only way an inmate may communicate by phone because they cannot receive an incoming phone call.