It would go to the company that has the monopoly contract at the location where the inmate is incarcerated. It could be one of thirty different companies. Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up.

Our service will provide you with a new number for the next facility. When they transfer an inmate it almost always will require a new number to keep seeing a discount. When you know where they will be, email us the new location and we will get a new number for you within an hour - **_no charge_**.

Send us your number and the facility name - we will give you an honest estimate before you sign-up. Our service does not replace Telmate, it works to make their service cheaper for you to use...reducing the cost of each call.

That is EXACTLY what we are referring to in the language on our site. Securus has the whole thing backwards where local numbers or numbers within the same state are the most expensive calls. In your case, as your inmate has pointed out, you need a phone number from anywhere other than the state you are in. When you sign up, we do the leg work and match the numbers so that you are getting one that will drop the

You will not be able to figure out who it is she is calling. There is one way to stem the usage, it is to get a number from us (for the Discount Calling) and only put money on that number. If you give her commissary money SHE controls the way it's spent. If you put our number on a pre-paid service, it will only connect the one number you are registering. You can email us (aid@inmateaid.com) the name of

All federal prisons follow the same rules for phones. The phones are available from 6am - 3:30p and from 4:30p - 9:30p during the week. On weekends and holidays the phones are on from 6am - 9:30am; 10:30a - 3:30p and from 4:30p - 9:30p. The main reason is COUNT TIME. All inmate are counted at their bedside. The phones turn off so that the inmates have time to get to where they are supposed to be for COUNT TIME.

The phone service at a particular correctional center is set up through bid process. Whichever company has the contract for all inmate outbound calling and to tape record the calls - essentially has a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot save you

Usually the lag time is between 1-3 weeks. There is an orientation period that the inmate has to complete before they are allowed to submit their phone list. Without knowing where your inmate is incarcerated we are guessing as to the actual time you'll have to wait.

We are not a replacement for the prison phone service, we make their service cheaper by providing you a number that will charge you their lowest possible rate. You have to register the number we have provided on their service to receive calls. It is the price difference between local and long distance why people use our service. Therefore, you have to pay Global Tel for every call whether you use us or not, but in your case, the call

Yes we can help. But, please be mindful that we are not a replacement for Securus, we make their service cheaper for you to use by finding phone numbers that have their lowest rate per 15-minute call. We can definitely get the price of the calls down to at least $3.15 per call. Send us your number and the facility name - we will give you an honest estimate before you sign-up