Yes he will, but he might have an issue if the new carrier has higher rates for a different set of numbers. It is best to check with us so that we can match rate center with the new carrier. If there is a better option with a different number than the one we've provided, there is no charge for us to switch the number for you. Please send us the new facility carrier and we will check it

Yes there is. It depends on where you are and where your inmate is incarcerated. There are over ten-thousand jails and prisons and they all do things differently. The best thing for you to do is email us (aid@inmateaid.com) your phone number with the name of the jail/prison, we will respond with an honest estimate of the savings. Sometimes the savings are as much as $12-13 per call and sometimes we cannot save you anything. We will let you know

Prepaid phones are no problem when you have an InmateAid Discount Phone line, we provide a land line that will forward to any kind of phone. If you have questions or concerns, please call 866-966-7100 or email aid@inmateaid.com. Send us your telephone number and the name of the jail, we will send you an honest estimate of the savings and benefits.

There are currently no conjugal visits in the CDCR facilities. If you would like to set up a phone calling account, you need to contact GTL at offenderconnect.com. If you are long distance, the calls are about $6.00, our service can get the call down under $2.00. If you would like more information, please email us at aid@inmateaid.com.

Yes you can do this all on the website. As long as you have the information and a valid credit or debit card, the new phone lines are emailed to you 24/7/365 - If you are having any problems, please call our offices to set this up 866-966-7100

Yes, in most cases depending on the institutions

If your inmate is transferred within the same system, (i.e. CDCR state prison system) then your phone application/approval will move with the inamte

GlobalTel*Link (GTL) or connectnetwork.com is a real prison phone company. Globaltel.com is a company that uses the name of that prison phone company to trick you into thinking you are using the real GTL. They are not! InmateAid is not a replacement for the real GTL, we get you numbers that you use with GTL to make the calls less expensive. If you are long distance from a prison or jail, the cost of a 15-minute GTL call is

If your inmate gets moved at anytime, InmateAid's longtime policy has been to replace phone numbers on active accounts at NO CHARGE, no matter the reason. If your inmate gets transferred, email us the new location and we will have a new number for you, usually within an hour of your request. If the line gets blocked, we replace the number, no questions and no cost.

Is paying $14.99 per call to the phone service at the jail a scam? The discount phone service gets a telephone number (forwarded onto your current line) that reduces what the prison phone service can charge you. All it does is save money, the phone companies hate it and will tell you it's a scam while they are taking your money in big piles for simple 15 minute phone calls because they have a monopoly on the service to your