It depends on where the call is coming from and what service provider the institution is contracted with. Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up.

The fastest way is if you are able to convince an employee at the facility to pass your message to your inmate.

You would login to your My Account area. Click on **Discount Telephone**, then click on **Add Local line**. Then include the State, the Facility, Your Telephone Number and then select the plan either Monthly or Quarterly. The next screen you will see is the breakdown of what you are paying for. Then click to the next screen which is a checkout page where you enter your credit/debit card information. After your payment goes through it will immediately email your receipt

InmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers (or in the case of Securus, NCIC or City TeleCoin we get out of state numbers to save you money). Sometimes our service can save you as much as $12.00 per phone call, other times it will not save anything. If you would like to get an honest assessment, let us know the name of the facility

We would be happy to give you a coupon code to send the new telephone number to your inmate. The code will allow you to [write your inmate](https://www.inmateaid.com/letters), send them a photo and relay the new phone number for them to use. Most inmates already know how to [get calls cheaper](https://www.inmateaid.com/shop/calls) and might be telling you to get a new line that will reduce the cost of the calls. InmateAid can help with that, too - if you are interested,

Collect calls at the least favorable way to receive an inmate call. They are $14.99 per 15-minute call. If you send us the name of the prison and your telephone number, we will give you an honest estimate of whether our [Discount Telephone Service](https://www.inmateaid.com/shop/calls) would be right for you.

No. Telmate is a prison telephone service provider whose contracts are won via government bidding process. Once they have a contract, they are the only provider for that facility. We would all love to have a business where people HAD to use it, but there was no competition for the service. Therefore, Telmate can pretty much set the prices wherever they want. InmateAid offers a service that is NOT a replacement for Telmate (and the other providers), but a

You will have to get the number to your inmate. Most corrections staff members will not pass along messages to the inmates. You can ask us for a coupon code to send your inmate this information and we will be happy to pay for this service for you.

Elmore County Jail in Idaho uses Telemate, their website is gettingout.com. Whomever is the contract provider has a monopoly on the prices. You have to use them to receive inmate calls. If you are long distance from the jail, we can make the calls cheaper by getting you a local number. Your inmate would dial locally but the calls forward to whatever type of phone you have - Telmate charges the lower rate for all the calls.

You provide your inmate's location and the phone number you want the calls forwarded to - we will get you a number that will save you money, within an hour. You receive that new number via email and it is ready to go when you get it. Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up