The phone service at a particular correctional center is set up through bid process. Whoever has the contract for all inmate outbound calling and to tape record the calls - has essentially a monopoly. Therefore, you have to use them to receive any calls and they do not have anyone competing . The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get you). If you

In most cases we can get a number that will make the calls cheaper. There are about 12-13 state prisons that have flat rates where our service will not benefit you. Almost all of the county jails and federal prisons have rates that offer a break with a new number. Carefully read all of the postings about the service on our site. We make it easy to understand and offer assistance and coupons to try the service for a month

Yes, all inmates have to submit a calling list for approval

Yes, you can receive prepaid calls on your cellphone. You cannot receive collect calls however on your cellphone. If you would like some specific information send us your number and the facility name - we will give you an honest estimate before you sign-up

No, the staff does not relay messages or information to inmates, it is against their policy to do so. You will have to get the number number to your inmate. If you are interested in using our [Letter Writing service](https://www.inmateaid.com/letters), please let us know via email and we will send you a coupon code to use it - for free.

$15.00

Yes he will, but he might have an issue if the new carrier has higher rates for a different set of numbers. It is best to check with us so that we can match rate center with the new carrier. If there is a better option with a different number than the one we've provided, there is no charge for us to switch the number for you. Please send us the new facility carrier and we will check it

Yes there is. It depends on where you are and where your inmate is incarcerated. There are over ten-thousand jails and prisons and they all do things differently. The best thing for you to do is email us (aid@inmateaid.com) your phone number with the name of the jail/prison, we will respond with an honest estimate of the savings. Sometimes the savings are as much as $12-13 per call and sometimes we cannot save you anything. We will let you know

Prepaid phones are no problem when you have an InmateAid Discount Phone line, we provide a land line that will forward to any kind of phone. If you have questions or concerns, please call 866-966-7100 or email aid@inmateaid.com. Send us your telephone number and the name of the jail, we will send you an honest estimate of the savings and benefits.

There are currently no conjugal visits in the CDCR facilities. If you would like to set up a phone calling account, you need to contact GTL at offenderconnect.com. If you are long distance, the calls are about $6.00, our service can get the call down under $2.00. If you would like more information, please email us at aid@inmateaid.com.