The phone service at the Coffee Creek Correctional Facility is set up through bid process covering all of the Oregon DOC facilities. Telmate has the contract for all inmate outbound calling and to tape record the calls. Therefore, you have to use them to receive calls - they are the only provider. The choice is whether you pay Telmate for a long distance call (to Eugene) or a local call (to a number we would provision you). Here is how

An inmate calling with a 713 area code displaying means that the carrier for that jail is GTL (connectnetwork.com). Their routing servers are in Houston TX but it has no bearing on the call's locality. Since Chautauqua County Jail is also a 716 number, we would like to know your whole phone number to see if you are in a different rate center (this is what we suspect). If it is, then getting you a Mayville number should reduce the

The phone service at the particular correctional facility is set up through bid process. Whichever company has the contract for all inmate outbound calling and to tape record the calls. Therefore, you have to use them to receive calls. The choice is whether you pay then for a long distance call (to your number) or a local call (to the number we provide). Here is how it works... We get you a local line matching the rate center of town

the numbers are provided within an hour and are working when you get them. as far as getting the number to your inmate, it might require a letter or a call to your long distance number. do not expect the prison personnel to relay a message to your inmate.

Reliance is the carrier that has the only contract at the institution where your inmate is incarcerated. InmateAid is not a replacement for Reliance, but a service that will find you a local number matching the rate center of the prison, jail or detention center your inmate calls from. If you are already local, we probably cannot save you money. If your inmate gets moved, there is a likelihood that there would be a different phone service (other than Reliance). InmateAid will get

The phone service at Pointe Coupee is Correct Solutions Group. Regardless whether you use InmateAid or not, you will have to use them. They have the contract and all inmate calls must pass through them. Local calls are cheaper than long distance calls through them - if you are not local, we might be able to save you $4-6 per call but you will still be paying them for each local call. You will have to figure out if the

Inmates may not receive calls, they can only dial out. If they call you and you have not set up a pre-paid account the collect calls will cost you $15.00 for 15 minutes. If you set up a prepaid account and the calls are more than $3.00, you should check with us, we can most probably get you a better rate with a new telephone number (that we will forward to your account). SEND US YOUR NUMBER AND THE FACILITY

YES you do, our service is not a replacement for Bealls. We are provisioning you a local number that when used by your inmate through the Bealls system will register the absolute lowest per-call price price. There is a distinct price difference between long distance and local, the savings is realized in that difference and why people use our service 

All federal inmates get 300 minutes per MONTH, in November and December they allow 400 minutes per month. Your inmate needs to take care in budgeting their time so that they do not use it all up in the first week or so like many new inmates tend to do.  If you are long distance from Terre Haute, we can get you a local number to bring the cost of the call to 6 cents per minute instead of 21

You can add money to the GTL account at connectnetwork.com. Make sure that you have added the numbers you received from InmateAID to your GTL account. Our service charges you every three months since you have the Q-Plan (1000 long distance minutes per month).