Reliance is the carrier that has the only contract at the institution where your inmate is incarcerated. InmateAid is not a replacement for Reliance, but a service that will find you a local number matching the rate center of the prison, jail or detention center your inmate calls from. If you are already local, we probably cannot save you money. If your inmate gets moved, there is a likelihood that there would be a different phone service (other than Reliance). InmateAid will get

The phone service at Pointe Coupee is Correct Solutions Group. Regardless whether you use InmateAid or not, you will have to use them. They have the contract and all inmate calls must pass through them. Local calls are cheaper than long distance calls through them - if you are not local, we might be able to save you $4-6 per call but you will still be paying them for each local call. You will have to figure out if the

Inmates may not receive calls, they can only dial out. If they call you and you have not set up a pre-paid account the collect calls will cost you $15.00 for 15 minutes. If you set up a prepaid account and the calls are more than $3.00, you should check with us, we can most probably get you a better rate with a new telephone number (that we will forward to your account). SEND US YOUR NUMBER AND THE FACILITY

YES you do, our service is not a replacement for Bealls. We are provisioning you a local number that when used by your inmate through the Bealls system will register the absolute lowest per-call price price. There is a distinct price difference between long distance and local, the savings is realized in that difference and why people use our service 

All federal inmates get 300 minutes per MONTH, in November and December they allow 400 minutes per month. Your inmate needs to take care in budgeting their time so that they do not use it all up in the first week or so like many new inmates tend to do.  If you are long distance from Terre Haute, we can get you a local number to bring the cost of the call to 6 cents per minute instead of 21

You can add money to the GTL account at connectnetwork.com. Make sure that you have added the numbers you received from InmateAID to your GTL account. Our service charges you every three months since you have the Q-Plan (1000 long distance minutes per month).

Sometimes it saves up to $13 per call. Sometimes only $1-3 per call. Other times we can't improve the price at all and refund your money. We know what works and if there can be savings we will let you know. SEND US YOUR NUMBER AND THE FACILITY NAME - WE WILL GIVE YOU AN HONEST ESTIMATE BEFORE YOU SIGN-UP

Yes. We are not replacing GTL, we are making their service cheaper for you to use. You must take the number we gave you and register it with them like you normally would your own number. Depending on your situation, there is normally a $4-5 savings per call with the local number. If you have additional questions or concerns, please call 866-966-7100.

You can find their SID numbers through the secretary at the facility or their inmate locator. If you would like our help send us an email to aid@inmateaid.com with the names of the inmates you want to ID. We can usually find them for you and help you get your InmateAid inmate profiles set up.

Our service is not a replacement for the prison phone service, we get you a telephone number that makes the charges from the provider at that institution less expensive. As long as you are a long distance call from the jail, there will be a savings of about $4.00 per call.  You can call the office (866-966-7100) and speak to someone about the specifics or email your questions and telephone number to aid@inmateaid.com and we will give you an honest