Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Offender phone calls

You can call our offices 866-966-7100 or go to the Discount Telephone button on your Account Dashboard. Select the state and facility of your inmate, enter the telephone number that you want the new LOCAL line to ring on and which plan best suits your calling pattern - monthly or quarterly. The payment process is like any website you've used before, it's fast and easy. We will email you your new number within an hour or so.

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Subject: Offender phone calls

Yes we do, the current carrier for Southwestern VA Regional Jail - Duffield is IC Solutions - our service fits perfectly with their prepaid plan

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Subject: Offender phone calls

There are NO companies that have "true" unlimited calling. The prisons contract with ONE phone company only - they are a monopoly and can charge huge long distance fees. But, they can only charge a nominal or small fee for a local calls.Securus is one of these prison phone companies. They are very aggressive in their fees. The ONLY way to beat them is to get a local line and set up the calling account online separate from your long

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Subject: Offender phone calls

Unfortunately we cannot accommodate international calling for inmate usage. We are working diligently with our software engineers to come up with a service that will give the international member a solution. It is high on our priority list to complete and will happily place you on a growing list of people interested in this service. You can use InmateAid to write letters and send photos through our system at very reasonable rates. Your inmate can write you back through InmateAid,

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Subject: Offender phone calls

InmateAid gives you a local number that you use to set up with the phone carrier - like Global Tel Link. Make sure that it's a completely separate account from your long distance account.  Add money to the new account and now the calls will be billed only a local calling charge (no per minute price) wiping out that $1.00+ per minute charge you've been paying.

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Subject: Offender phone calls

You will have to notify your inmate of the new number he is dialing out so it doesn't need a name attached. You will have to fund this number with the prison carrier separate from the long distance number you use now. The carriers won't transfer numbers, BUT this account will be at the LOCAL rate which should save you about 70% off what you are paying now. We will have your new number within a few hours.

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Subject: Offender phone calls

When your inmate calls you now, it is a LONG DISTANCE call with rates ranging from 23 cents to over $1.00 per minute. We provide you with a LOCAL telephone number - local to the prison area code your inmate is housed. The local rates are more like 5-6 cents per minute. If you use 300 minutes at $.23/min - it is $69/mo.; at $.06/min is $18/mo. We charge $16.95 for the line, you save $34.05 per month.  This example

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Subject: Offender phone calls

El servicio aun no esta disponoble en Mexico. El sistema funciona de esta forma. Usted necesita abrir una cuenta en inmate (en nuestro website) para poder realizar llamadas de corta y larga distancia. Se le asignara un numero de telefono local y usted le dara ese numero enviara ese numero a su esposo. Cuando el quiera llamarla, solo marcara ese numero de telefono y se comunicara con usted.$16.95 por la primera linea por mes mas $6.95 por la instalacion y

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Subject: Offender phone calls

The service is for prisons or jails or ANY correctional facility where inmates have access to a telephone in the US.  Your account is pending until we email you your number. If for any reason we cannot service your inmate, we will gladly refund your money.

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