The member has the responsibility to get the new local number to the inmate. If you would like a coupon for the letter service, please let us know and we will pay for it so that you can notify your inmate of the change.

Yes, Securus will always get something for connecting the calls from the prison, they have the contract to tape record the calls and can charge higher rates than normal because there is no competition to push prices lower. Your decision to use us is based on how much calling you will do. We estimate there is a savings of $5 to $15 per call, with 10 or more calls per month, the savings more than pay for the $19.95 service

Our policy is simply:  "Let us know the new facility name and we will get a new number for you in an hour; no charge!"

Putting money on their books allows them to buy phone cards which will by-pass any fees that Infinity charges to set up a pre-paid account. One downside, once the money is in the inmate's account, they can use it as they choose, so they can call other people or use the money for items sold at the commissary. Some people might care about that, others not so much but we want to give you both sides. You might consider what

The phone service gets a local telephone number for your inmate to call you on - still using the prison telephone company to run the number through. The local line makes the calls at the lowest possible rate, because it is now local and not long distance. You will have to get the number to the inmate either by sending a letter or getting a message via a visit or one last "expensive call". Unfortunately, the prison staff will not

It really depends on the facility, they all have a separate set of rules. Inmates get a handbook when they are first processed which has all of the rules and regulations. The telephone privileges are in this handbook. If you would like us to try and find out what the particular rules are in your inmate's situation please let us know where they are incarcerated.

We estimate the letters take 1-3 business days to reach the prison or jail. Once inside the facility, the staff opens each piece and inspects the contents for contraband. Sometimes this process delays the actual delivery to the inmate. Depending upon where your inmate is, it could be as strict as 300 minutes a month or they can have unlimited calling and access. Tell us where your inmate is and we will let you know their policy.

Yes, you still need to do business with the prison phone company - their role is to monitor all of the calls and they have a monopoly arrangement to do so. Instead of registering your old "long distance number" and paying $15-18 per call, you register the new "Local number" and Global Tel can only charge the local line fee - approximately $1.75 per call.

The Discount Telephone Service is easy to use - we get you a local land line which allows your inmate's call to you become a local call (from your inmate's facility location - area code) instead of long distance. But there are other steps involved besides simply getting a local land line from us. There is always a prison phone company that you'll have to deal with. When you register with them, you'll use the local land line number we

Wherever GTL has the contract, it is a monopoly. The only way around their high rates is to get a local line from InmateAid.com. Our lines will cut the price nearly 90% per call. Boycotting is not an option because even with our service you will have to pay them for the number to work. It will save you hundreds of dollars per month.