Yes, but with some limitations. In most cases, the tablet itself is purchased by the inmate, so they can keep it after release. However, the content and services on the tablet, like messaging, email, and other features, are tied to the facility’s system. Once they’re released, those services no longer function the same way, and previously stored content, including messages, typically does not remain accessible on the device. So they may keep the tablet, but it won’t operate the same as it did while...

If your inmate is housed in Robstown and you are calling from a San Antonio number, you are currently paying $0.21 per minute because the call is being treated as a long distance connection. By setting up a local Robstown number, that same call drops to $0.06 per minute — a savings of $0.15 per minute. On a 15-minute call that's a saving of $2.25 per call. If you talk daily that adds up to over $60 a month back in...

At the Segovia Unit, inmates are permitted one remote video visit per month at no cost. These visits must be scheduled in advance through the Texas Department of Criminal Justice (TDCJ) Online Visitation Portal.  Key Video Call Rules Monthly Limit: Inmates are restricted to one 60-minute video visit per month. Cost: Tablet-based video visits at Segovia are free of charge. While some other Texas units use the paid Securus platform ($10.00 per visit), Segovia typically utilizes the free TDCJ portal system. Scheduling: Visits must be scheduled through the Online Visitation Portal. Slots often...

Creating a personal page on InmateAid is straightforward and you do not need to complete the entire setup before getting started. Begin by selecting a service or product you are interested in — such as sending a letter, a postcard, or setting up discount calls. The system will then prompt you to enter your personal information and create your account. Once your account is set up you will be asked to connect your inmate. You can either search for them in the...

Restriction 31 refers to a disciplinary suspension of an inmate's visitation privileges under Florida Administrative Code Rule 33-601.731. It is one of the more serious restrictions a Florida DOC inmate can receive and understanding what it means will help you navigate the situation. What causes Restriction 31 This restriction is typically triggered by serious infractions including attempting to pass contraband such as drugs, money, or weapons into the facility, unauthorized use of a cell phone, or physical violence. It can be applied...

InmateAid is a public Q&A forum where former inmates answer general questions about the prison system. It is not a direct messaging service — your loved one cannot see or receive anything submitted here. To actually get a message to someone who is incarcerated, InmateAid offers several services that deliver directly to them at their facility: Letters and photos, postcards, and greeting cards can all be sent from your phone or computer and delivered as real physical mail that your loved one...

Once money has been added to your inmate's phone account, the facility notifies them through their internal communication system. How your inmate receives that notification depends on the facility. At most prisons and jails, inmates are alerted through the housing unit phones — they will see the updated balance when they next attempt to make a call. Some facilities also have internal computer terminals or kiosks on the housing unit where inmates can check their account balance directly. The notification is not...

Yes, InmateAid services are available for inmates at the Colorado State University Correctional Facility in Boulder and at any other facility across the United States. Services including sending letters, photos, postcards, greeting cards, magazines, and money deposits are available regardless of which facility your loved one is housed in. The discount phone service works differently. It is only effective when the facility's phone carrier uses multi-tiered pricing based on the destination of the call — meaning local numbers are billed at...

If InmateAid is showing your inmate at a different facility than you expected, it is most likely because he has been transferred. The federal Bureau of Prisons moves inmates regularly and often without much advance notice to families. Transfers happen for several reasons. The most common is a change in custody status, as an inmate's remaining sentence gets shorter, their security classification may be reduced, which can result in a move to a lower security facility. This is generally a positive development...

Clerical errors such as a misspelled name or incorrect date of birth in ICE detention records can sometimes be used as the basis for a legal challenge, but they rarely result in automatic release. It is important to understand what these errors can and cannot do before building your hopes around them. What they can do is provide grounds to challenge the validity of an ICE detainer or to argue for a bond hearing. An attorney who specializes in immigration detention...