Phone Calls to an Oregon Inmate | State Prisons and County Jails

Oregon's state prisons use ICSolutions for all phone services under a statewide contract with the Oregon Department of Corrections (Oregon DOC). Before anyone can receive calls from an Oregon adult in custody, a phone number must be validated through ICSolutions - no validation, no calls.

Oregon's 36 counties each operate their own jails with independent phone contracts.

Oregon DOC uses "Adults in Custody" (AIC) throughout its official materials.

PART 1 - OREGON DOC STATE PRISONS

Phone vendor: ICSolutions

The official Oregon DOC phone page states: "Phone services at all Oregon Department of Corrections facilities are provided by ICSolutions."

Setup: icsolutions.com (free account)

Domestic customer support: 1-888-506-8407

International: 210-501-0115

Email: customer@icsolutions.com

Phone validation help line: 503-945-0945 (leave voicemail; a staff member will return your call)

STEP 1 - Validate your phone number (REQUIRED)

Before you can receive any calls, your phone number must be validated through ICSolutions. No calls can connect to an unvalidated number.

How to validate:

1. Create a free account at icsolutions.com

2. Follow the validation instructions within your account

Note: Validation is also required for video visits - one account covers both services.

T-Mobile users: Some T-Mobile customers experience issues during validation. If you run into problems, call T-Mobile customer service at 1-800-937-8997. A workaround guide is also available at oregon.gov/doc/Documents/english-version-flyer.pdf.

If validation problems persist: Call the Oregon DOC phone validation help line at 503-945-0945 and leave a voicemail. A staff member will return your call.

STEP 2 - Fund your account and receive calls

After validation, add funds to your ICSolutions prepaid account at icsolutions.com. The adult in custody will initiate the call to your validated number.

Call rules:

- All calls are limited to 30 minutes

- All calls are monitored and recorded

- Adults in custody place outgoing calls only; they cannot receive incoming calls

Rate: Not published on the official Oregon DOC phone page. Oregon was not identified as a state above FCC 2025 IPCS caps. Verify the current rate at icsolutions.com or by calling 1-888-506-8407 before adding funds.

VOICEMAIL

Friends and family can send voicemail messages to an adult in custody using an ICSolutions prepaid account.

Steps:

1. Validate your phone number at icsolutions.com

2. Add funds to your prepaid account

3. Call 1-877-831-0390

4. Enter your PIN and the adult in custody's state ID number

Cost: $0.50 per message

Length: Up to 60 seconds

MESSAGING (text/email)

Text messaging is available through GettingOut (gettingout.com), a service of ICS Corrections, Inc. Adults in custody access messaging via tablet in their facility. Friends and family use a GettingOut account from a personal device. Fees may apply.

VIDEO CALLS

Video calls are available through ICSolutions (icsolutions.com). Adults in custody access video from their facility. Friends and family use an ICSolutions account from a personal computer or smartphone.

Validation is required for video calls (same validation as for phone calls).

All video calls are monitored. Messages and content may be delayed for security screening.

For scheduling assistance or connection issues, ensure a stable internet connection before scheduling.

Oregon DOC facilities

Oregon DOC operates 12 state correctional facilities:

Oregon State Penitentiary (OSP) - Salem (only all-male, close custody)

Oregon State Correctional Institution (OSCI) - Salem

Two Rivers Correctional Institution (TRCI) - Umatilla

Snake River Correctional Institution (SRCI) - Ontario

Eastern Oregon Correctional Institution (EOCI) - Pendleton

Powder River Correctional Facility (PRCF) - Baker City

Santiam Correctional Institution (SCI) - Salem

Shutter Creek Correctional Institution (SCCI) - North Bend

Columbia River Correctional Institution (CRCI) - Portland

Coffee Creek Correctional Facility (CCCF) - Wilsonville (Oregon's women's facility)

Mill Creek Correctional Facility (MCCF) - Salem

Warner Creek Correctional Facility (WCCF) - Lakeview

Adult in Custody Lookup: docpub.state.or.us/OOS/intro.jsf

Facility locations: oregon.gov/doc/about/Pages/prison-locations.aspx

Oregon DOC contact:

3723 Fairview Industrial Drive SE 200, Salem, OR 97302

Phone: 503-945-9090 | Fax: 503-373-1173

Email: DOC.Info@doc.oregon.gov

Trust accounts: dldoctrustinfo@doc.oregon.gov

PART 2 - OREGON COUNTY JAILS (36 counties)

Oregon has 36 counties, each operating its own jail. County jails contract phone services independently from Oregon DOC. Common vendors include ICSolutions, Securus Technologies, and ViaPath/ConnectNetwork. Rates and procedures vary by county.

How to find the current vendor for a county jail: Go to the county's official website or the county sheriff's website and look for "Inmate Telephone" or "Jail Services." Call the jail directly if not posted online.

What to do before the first call

For an Oregon DOC state facility:

1. Find the adult in custody's state ID number and current facility at docpub.state.or.us/OOS/intro.jsf

2. Create a free account at icsolutions.com and validate your phone number

3. If T-Mobile validation fails, call 1-800-937-8997 or use the workaround guide; for other issues call 503-945-0945

4. Add funds to your ICSolutions prepaid account

5. Verify the current rate before adding funds at icsolutions.com or call 1-888-506-8407

6. Wait for the adult in custody to initiate the call

For an Oregon county jail:

1. Find the individual through the county jail's website or inmate search

2. Identify the current phone vendor

3. Create an account with that vendor

4. Add funds

5. Wait for the individual to call