Oregon DOC made significant changes to its incoming mail rules effective January 13, 2025. Mail now goes directly to each facility - there is no centralized scanning address - but the envelope and paper requirements are more restrictive than most states. The rules are also actively evolving: temporary amendments were adopted in July 2025, a public comment hearing was held in August 2025, and further rule revisions were underway as of June 2026. Tablet deployment is also in progress.
The most important thing to know before you mail anything: envelope and paper requirements changed in January 2025, and photos sent through third-party photo services are generally not accepted under current rules because those vendors typically use envelopes that don't meet the criteria. Oregon DOC says it is working on solutions.
Oregon DOC refers to incarcerated people as "adults in custody" (AICs) - this terminology was formally adopted in rule changes finalized May 2026.
Sending mail - letters and correspondence
Mail goes directly to the facility where the AIC is housed. There is no centralized PO Box.
**Required on every envelope:**
- AIC's name exactly as it appears in Oregon DOC records - no nicknames
- AIC's Oregon SID (state identification) number
- Correct facility name and complete mailing address
- Sender's complete name and address as the return address
Find an AIC's name, SID number, and facility: docpub.state.or.us/OOS/intro.jsf
Facility mailing addresses: oregon.gov/doc/Pages/contact.aspx
**Envelope requirements (effective January 13, 2025):**
- Commercially produced white envelope only
- Maximum size: 9" x 12"
- No non-white envelopes
- No non-commercial (hand-made) envelopes
- No cardboard, padded, corrugated, or tear-resistant envelopes
- No envelopes with security screening features - this includes blue or purple tinting on the inside, or glued double layers
- No heavy ink used to address the envelope
- No postcards
**Paper and letter requirements:**
- Standard-weight white paper only, 20 lbs or less
- Written in pen or lead pencil, or typewritten or photocopied
- Crayon, marker, and similar materials not allowed
- No greeting cards (cardstock is not accepted)
**What this means for photos:**
As of June 2025, the Oregon DOC noted that photos from third-party vendors are generally not being processed because most vendors use envelopes that don't meet the current rule requirements. Oregon DOC says it is evaluating alternatives. Standard photographs included in a compliant envelope on approved paper may be permissible - verify with the facility mailroom or at doc.mailroom.questions@doc.oregon.gov before sending.
**Refused items (summary):**
- Non-white envelopes
- Envelopes larger than 9" x 12"
- Non-commercial envelopes
- Cardboard, padded, corrugated, or tear-resistant envelopes
- Envelopes with security screening features (tinting, glued double layers)
- Heavy ink on the envelope exterior
- Cardstock of any kind (greeting cards, postcards)
- Crayon, marker, or similar on paper
**Mailroom contact:**
Email: doc.mailroom.questions@doc.oregon.gov
Facility-specific: oregon.gov/doc/Pages/contact.aspx
Important notice about current rules
Oregon DOC's mail rules are actively under revision. Temporary amendments were adopted in July 2025. A public comment period was open in late August 2025 for proposed permanent changes. The full current mail rule (OAR 291-131) is available from the Oregon Secretary of State at secure.sos.state.or.us.
Before sending any mail, check the current official page at oregon.gov/doc/contact-inmate/pages/letters.aspx or contact the facility mailroom.
Care packages and publications
Oregon DOC does not allow outside care packages. A Special Buy Program was being beta-tested at select facilities as of early 2025.
Books, magazines, and newspapers must come directly from the publisher or distributor - not from family. See oregon.gov/doc/contact-inmate/Pages/Publications.aspx for details.
Legal mail
Legal mail goes directly to the facility and is handled under different rules. The full rule is OAR 291-131-0030.
Sending money - JPay, ICSolutions/Access Corrections, Telmate
Oregon DOC uses three vendors for deposits. All require the AIC's name and SID number. Funds can be deposited to a phone account or a commissary (trust) account.
JPay: jpay.com or JPay mobile app (search for AIC by name and SID; select phone or commissary deposit)
ICSolutions/Access Corrections: accesscorrections.com or 866-345-1884; also available through Western Union agents
Telmate: telmate.com (create account, locate AIC by name and SID, choose deposit type)
By mail (money orders/cashier's checks only):
Make payable to "DOC" - include the AIC's name and SID number. Personal checks and cash are not accepted. Cash found in mail is confiscated and deposited to the Inmate Welfare Fund.
Mail to the facility's trust address or contact DOC Central Trust: dldoctrustinfo@doc.oregon.gov
Phone calls - ICSolutions
ICSolutions is the phone provider for all Oregon DOC facilities. Calls are limited to 30 minutes and are monitored and recorded.
Before receiving calls, your phone number must be validated through ICSolutions. Set up a free account and complete validation at icsolutions.com. Validation is required for both phone calls and video visits. DOC staff cannot assist with account creation or validation.
ICSolutions customer support:
Domestic: 1-888-506-8407 | email: customer@icsolutions.com
International: 210-501-0115
Phone validation issues: call 503-945-0945 and leave a voicemail; staff will return your call.
T-Mobile users may experience validation issues. See the T-Mobile workaround guide at oregon.gov/doc/Documents/english-version-flyer.pdf. T-Mobile customer service: 1-800-937-8997.
Voicemail to AIC:
Fund a prepaid account with ICSolutions, then call 1-877-831-0390. Enter your 4-digit PIN and the AIC's state ID number. Cost: $0.50 per message; up to 60 seconds.
Electronic messaging and video - ICS Corrections/GettingOut
Text messaging: through GettingOut (ICS Corrections) - AICs use tablets at the facility; family/friends send and receive messages from a personal device using a GettingOut account. Fees may apply.
Video calls: through ICSolutions - schedule a video call via your ICSolutions account; accessible from a computer or smartphone. All video calls monitored.
Oregon county jails
Oregon's 36 counties operate their own jail systems. County jails are not part of the Oregon DOC and have their own mail and deposit rules. Contact each county facility directly.
What to know before you send anything
Rules changed January 13, 2025 and are still evolving. Check the current official page before every mailing.
White commercially produced envelope only (max 9" x 12"), white paper (max 20 lbs), no greeting cards, no postcards, no markers or crayons.
No envelopes with security features (tinting, double layers). No padded, cardboard, or tear-resistant envelopes.
Include: AIC's exact name from DOC records, SID number, facility name and address, and your complete return address.
Photos from third-party vendors generally not accepted - verify with facility mailroom first.
No care packages. Publications must come from publisher/distributor.
Money: JPay, ICSolutions/Access Corrections, or Telmate. Money orders/cashier's checks payable to "DOC" by mail - no cash, no personal checks.
Phone: validate your number at icsolutions.com before any calls. Calls limited to 30 minutes; all monitored. ICSolutions support: 1-888-506-8407.
Messaging/video: GettingOut (ICS Corrections) for text; ICSolutions for video.
County jails: contact each directly.
Related pages:
/prisons/oregon
How to send money to an Oregon inmate
Send mail and photos through InmateAid
Arrest Record Search (affiliate)
Frequently asked questions
Where do I mail a letter to an Oregon DOC adult in custody?
Directly to the facility where they are housed - there is no centralized PO Box. Find the AIC's SID number and current facility at docpub.state.or.us/OOS/intro.jsf. Find facility addresses at oregon.gov/doc/Pages/contact.aspx.
What kind of envelope can I use?
Commercially produced white envelope, maximum 9" x 12". No tinted, padded, cardboard, or double-layered envelopes. No security features (blue/purple tinting on inside). No non-commercial envelopes.
Can I send photos?
Photos included in a compliant envelope may be processed, but third-party photo vendor services (Shutterfly, Snapfish, etc.) are generally not accepted because their envelopes typically don't meet the January 2025 rule requirements. Oregon DOC is working on alternatives. Verify with the mailroom at doc.mailroom.questions@doc.oregon.gov before sending.
Can I send a greeting card?
No. Cardstock of any kind, including greeting cards and postcards, is refused.
Can I send a care package?
No. Oregon DOC does not allow outside care packages.
How do I send books or magazines?
Order from the publisher or distributor and have them shipped directly to the facility. See oregon.gov/doc/contact-inmate/Pages/Publications.aspx.
How do I send money?
Through JPay (jpay.com), ICSolutions/Access Corrections (accesscorrections.com or 866-345-1884), or Telmate (telmate.com). Or mail a money order/cashier's check payable to "DOC" with the AIC's name and SID. No cash or personal checks.
How do I set up phone calls?
Validate your phone number at icsolutions.com before calls can be received. The process is free. Calls limited to 30 minutes. ICSolutions: 1-888-506-8407. ====================================================================
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