Visiting someone held at Florence Service Processing Center (ICE) in Florence, Arizona starts with confirming the current visiting schedule, the visitor approval process, and your status on the approved visitor list. Visitation policies vary widely from one facility to another based on operating authority, security level, and the inmate's current status. Call Florence Service Processing Center (ICE) directly at 520-868-8377 to confirm what applies right now.
Most detention facilities require visitors to be approved in advance. The inmate at Florence Service Processing Center (ICE) typically submits a list of proposed visitors, and each adult on that list completes a visitor application form for a background check. Approval timelines range from a few days to several weeks, depending on the facility. Do not travel for a visit until you have received confirmation. Call 520-868-8377 for the visitor application process and expected approval timeline.
Visiting schedules at Florence Service Processing Center (ICE) depend on the facility's operating model. Some facilities offer walk-in visits during posted hours; others require advance scheduling through an online portal or phone reservation. Visiting days may differ by housing unit or classification. Holiday schedules often change without much notice. Call 520-868-8377 a day or two before your planned visit to confirm the slot is still open and the inmate is eligible for visits.
Bring a valid government-issued photo ID: driver's license, state ID, military ID, or passport. Most facilities require it to be unexpired and match the name on your approved application. Dress codes at Florence Service Processing Center (ICE) are enforced at entry: no revealing attire, no clothing that resembles inmate or staff uniforms, no hats, and in many facilities no underwire bras. Leave phones, bags, electronics, keys, and wallets in your vehicle or in lobby lockers.
A visit can be denied for reasons unrelated to your paperwork: the inmate may be in disciplinary status, restricted housing, medical isolation, or holdover during a transfer. Facility-wide lockdowns also suspend visits without notice. If the inmate has recently arrived, been moved, or had any change in status, call 520-868-8377 before traveling. A phone call the morning of the visit can save a wasted trip.
Many detention facilities now offer video visitation through providers such as Securus, GTL/ViaPath, HomeWAV, or Smart Communications, either alongside or in place of in-person visits. Video visits typically require setting up a paid account, scheduling in advance, and connecting from a smartphone, tablet, or computer. For information on inmate phone plans and money transfer services, see InmateAid's inmate services and call 520-868-8377 to confirm what's available at Florence Service Processing Center (ICE).
To confirm visiting hours, the visitor application process, or current eligibility at Florence Service Processing Center (ICE), call 520-868-8377.
Facility Contacts
ICE Supervisory Deportation Officer: 520-868-8441 Virtual attorney visit phone: 520-868-7732 Virtual attorney visit email: VAV-FDC@outlook.com Legal fax (during VTC sessions): 855-856-5959
Visiting Hours
Monday through Friday: 12 p.m. to 7 p.m. Saturday, Sunday, and federal holidays: 8 a.m. to 7 p.m.
Each detainee is allotted one hour for visitation. The Assistant Field Office Director (AFOD) may authorize more time for family traveling significant distances, depending on staff availability and how many people are visiting.
Plan to arrive 30 minutes before your scheduled visit so you can clear security.
Who Can Visit
Adult visitors must show a valid, verifiable government-issued photo ID. Minors must be accompanied by an adult guardian who is 18 or older. Children cannot be left alone in the waiting room, visiting room, or any other area.
Visiting Rules
Friend and family visits at this facility are contact visits.
No firearms or weapons of any kind. No electronic devices (cell phones, pagers, radios) in secure areas. Visitors cannot pass anything to detainees or carry items into the visitation area.
Every visitor is subject to a pat-down, bag inspection, and metal scan. Refusing a search means you will not be admitted. If you appear intoxicated, you will be turned away.
Attorney Visits
In-person attorney visits run seven days a week, 8 a.m. to 7 p.m., including holidays.
A list of pro bono legal organizations is posted in every housing unit and updated quarterly. Detainees are responsible for contacting these organizations to schedule appointments.
Virtual Attorney Visits
Starting October 1, attorneys must request video teleconference (VTC) meetings or confidential legal phone calls through ERO eFile. Confirmation comes back through ERO eFile.
VTC sessions run Monday through Friday, 8 a.m. to 4 p.m., in 60-minute blocks. Appointments can be booked up to 2 weeks ahead but no later than 24 hours before the slot, on a first-come basis. There is no cap on how many appointments an attorney can request, but no attorney can have more than one 60-minute meeting with the same detainee in a single day.
The ERO eFile request must include: the attorney's full name and contact info, the detainee's name and A-number (or name, date of birth, and country of birth), and the Microsoft Teams meeting ID, passcode, and link in the Virtual Meeting Information section. For phone-only calls, note that and provide the preferred phone number. This is required before you can select a time slot.
Required attachments: a scan of the attorney's government ID, proof of legal status (bar card, attorney license, paralegal license, or similar), and the eFiled G-28 unless this is a pre-representational visit. If a legal assistant is joining alone, attach a letter of authorization on firm letterhead and a scan of the assistant's ID.
Only legal representatives, legal assistants, and interpreters are allowed on these calls. No family, no friends. The attorney can use outside interpretation services during the session. Calls are confidential; an officer stays within sight but out of earshot and will knock 5 minutes before the cutoff.
The facility can cancel or reschedule appointments to manage safety risks or to make sure other attorneys and detainees get fair access. If no slots are available or you have an exigent circumstance, contact VAV-FDC@outlook.com or call 520-868-7732.
Legal Mail by Fax (During Virtual Attorney Visits)
Attorneys can fax legal correspondence to 855-856-5959 during a Virtual Attorney Visit.
The cover letter must include the sender's name, law office name, the detainee's full name and A-number, sender's return fax number, total page count, and the date.
Incoming faxes are placed in a sealed envelope marked with the detainee's name and A-number. All legal faxes are treated as confidential, inspected for contraband but not read, and documented in an electronic logbook by the Virtual Attorney Visitation Officer. Processing happens during business hours Monday through Friday, 8 a.m. to 4 p.m., excluding holidays.
Consular Visits
Consular officials can meet with their nationals at any time. Call the ICE Supervisory Deportation Officer at 520-868-8441 to make arrangements when possible, and bring credentials.
Clergy Visits
Clergy can visit at any time but must arrange the visit ahead of time through the Chaplain's Office.