Adding a second or additional discount phone line is straightforward from your account dashboard. Here are the steps: Log into your InmateAid account and go to your Account Dashboard. Click on Discount Telephone. On the next page, click the red button that says Add a Local Line. Follow the prompts to complete the information for the new line, including the facility and the number you want the line to forward to. Once the new line is processed you will receive a confirmation...

Forgetting the inmate ID number on a letter is a common mistake and in most cases it can be corrected before the letter goes out. If you catch the error quickly, log into your InmateAid account and add the inmate number to the profile before the letter is processed. Letters are typically processed the following business day, so there is usually a window to make that correction. You can also contact InmateAid directly with the number and we will add it...

When an inmate transfers between state facilities, communication does not automatically carry over. Phone lists, visitation lists, and account access all have to be re-established at the new facility, and that process takes time. At most state facilities, expect one to two weeks before phone and visitation lists are set up and approved. Some facilities move faster, others slower, depending on staffing and the volume of new arrivals they are processing at any given time. The most reliable way to get a...

Finding out a release date after a parole hearing requires going through a few different channels depending on how quickly the system updates and what information is available to you. The most direct source is your family member themselves. The Judgment and Commitment document, which outlines the full terms of the sentence including any parole conditions and release date, is given to the inmate and their attorney. If you can get a letter to your family member now that you have...

When someone is taken into custody after a court hearing, there is typically a brief intake and orientation period before visitation is permitted. The exact timeline varies by facility, but most jails require new inmates to complete some form of intake processing before their visiting list is established and approved. At Harford County Detention Center, the process works like this: your fiancee will submit a list of approved visitors, and the facility will process those requests before any visits can take...

The timing can vary by facility, but most inmates are able to start communicating with family within the first 1 to 2 weeks after arrival. Here is what usually happens: Phone calls: The inmate must set up an approved contact list This list has to be reviewed and approved by staff Immediate family members are often approved faster Once approved and funded, calls can begin Letters: Inmates can usually send mail as soon as they have: Access to writing materials Stamps from commissary This often happens fairly quickly, sometimes within the first few days Possible...

When a letter is sent to the wrong department at the same address, what happens next comes down to whoever handles the mail on that end. The technical rule is that misdirected mail gets returned to sender, but in practice, particularly when both departments share the same building and zip code, mail room staff will sometimes recognize the error and pass it along to the correct department rather than send it back. There is no way to predict which way it...

How often inmates receive mail: Most facilities deliver mail Monday through Friday during daily mail call. The exact time varies, but it is commonly distributed in the late afternoon or early evening. Keep in mind: Mail must first be screened and inspected Delivery can be delayed depending on staff workload or security procedures About sending to the wrong location: Mail needs to be addressed exactly to the correct facility and include the inmate’s ID number. If you send it to: A different department A nearby office Or the wrong facility There is a good chance...

Georgia Diagnostic and Classification Prison is where newly sentenced Georgia state inmates go first for evaluation before being assigned to their permanent facility. Think of it as the intake center for the state system. Everything from medical evaluations to psychological assessments to security classification happens here before a permanent designation is made. How long does the stay last? There is no set timeline. Some inmates move through in a matter of weeks. Others stay for several months depending on how long...