This is one of the most frustrating realities families run into, and the honest answer is that the options are limited but not nonexistent. Prison medical departments operate under tight budget constraints and a philosophy of minimum necessary care. A deteriorating rotator cuff is genuinely painful and debilitating but from the facility's perspective, it is not life-threatening, which means it sits low on the priority list. NSAIDs like ibuprofen are the standard response to musculoskeletal pain inside and surgical intervention for...

A transfer that happens close to a release date is actually more often a positive sign than a concerning one and understanding why facilities move inmates near the end of their bid can turn a confusing situation into a reassuring one. As inmates progress through their sentence, their custody level is reassessed regularly. Someone who came in at a higher security classification may have earned their way down to a lower level through clean conduct, programming completion, and time served. When...

Yes. Any money remaining in an inmate's commissary account at the time of release belongs to them and they get it back when they walk out the door. The facility does not keep it. The money is typically returned in the form of a check issued in the inmate's name or loaded onto a release card depending on the facility and the state system. It is part of the standard discharge process along with the return of any personal property that...

Our service is not a replacement for the prison phone service, we get you a telephone number that makes the charges from the provider at that institution less expensive. As long as you are a long distance call from the jail, there will be a savings of about $4.00 per call.  You can call the office (866-966-7100) and speak to someone about the specifics or email your questions and telephone number to aid@inmateaid.com and we will give you an honest...

Yes, as long as the transfer stays within the same state system the money should follow him. In the Arizona Department of Corrections system, phone accounts are tied to the inmate rather than the specific facility, which means funds deposited through the ADC website travel with the inmate when they move to another ADC prison. The key phrase is within the system. A transfer from one ADC facility to another keeps everything intact. If he were to be transferred out of...

There is no legal limitation on the length of time an inmate may remain in the SHU or the "hole". There are no laws that an inmate can rely on to govern how they are incarcerated. They are basically 'property of the department of corrections' - and have to do whatever the department decides, whenever they decide. Stays in the SHU can be months and months for infractions that are considered safety violations, like possession of a cellphone, a weapon,...