Prison phone calls are one of the most important lifelines between an incarcerated person and their family, and one of the most expensive. The prison phone industry has historically operated as a near-monopoly charging rates that few other consumer services would get away with. This section covers how the prison phone system works, why rates are so high and what has changed in recent years, how debit calling accounts function, how to get a number approved on an inmate's call list, how InmateAid's local number service reduces call costs by up to 70 percent, and what international callers need to know about reaching a US facility from another country. The questions answered here come from families who are paying too much for calls and from inmates trying to navigate phone access from inside. Understanding how the system works is the first step toward getting the most contact for the least cost. See also our sections on Money Transfer and Commissary.
Subject: Inmate phone calls
Yes it does, very well. But please be mindful that InmateAid's service is not a replacement for the service at Putnam County Jail, they use Securus. If you live in Indiana, your inmate calls have been $9.00 plus tax per 15-minute call. With a number from InmateAid, we can get the calls down to only $3.15 - you will still be paying Securus for the calls, but the $6.00 per call savings pays our $19.95 fee in less than four...
Read moreSubject: Inmate phone calls
Yes, but in most cases you need to set up an account with the carrier that has the contract with the prison/jail. Send us your telephone number and the facility name - we will give you an honest estimate about a possible discount before you sign-up
Subject: Inmate phone calls
The new phone number you've received from InmateAid.com must be relayed to your inmate by you. There are a few ways to accomplish this. You can call the facility and ask one of the staff members, the counselor or case manager if they will give the new number to your inmate. This does not work all of time. You can use once last "expensive call" to convey the number, you can see them in visitation or send a letter. If...
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Inmate Debit Account:
Accounts are set up and funded through Inmate Banking Services. Inmates can use money in their inmate banking account to purchase debit calling time through the Inmate Store instead of setting up an account with IC Solutions.
Subject: Inmate phone calls
The phone service at all the prisons, jails and detention centers are set up through bid process. The winner of the contract is the ONLY provider for that facility making them a monopoly - Telmate in this case. Therefore you have to use them to receive calls. The choice is whether you pay them for a long distance call or a local call (to a number we get for you).
Here is how it works... We get you a local...
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Phone time varies by the penal system that your loved one is incarcerated in. The federal system is 300 minutes per month. State prions and county jails have more available time to communicate by telephone. Normally, the phones are on at 6am - 9:30pm but we advise checking with your particular facility to know for certain.
Subject: Inmate phone calls
In most cases a local number will be the cheapest route for receiving inmate calls. But in the case of facilities using Securus, NCIC or City TeleCoin we get out of state numbers to save you money. Sometimes our service can save you as much as $12.00 per phone call, other times it will not save anything. If you would like to get an honest assessment, let us know the name of the facility and your telephone number before you...
Read moreSubject: Inmate phone calls
No, one has nothing to do with the other. If they are on the same account, an additional line will only add minutes to your account.
Subject: Inmate phone calls
When an inmate is in admission and processing there is a short period of time where they are not allowed phone calls or visitation. There is an orientation that must take place prior to the privileges being available. This is normally no more than a two week hold but it is normally less than that.
Subject: Inmate phone calls
Gracias por su email. Si esta interesada en abrir una linea de telefono con nosotros, solo tiene que ir a nuestra pagina de internet https://www.inmateaid.com/shop/calls , hacer click en la parte que dice: CLICK HERE, complete el estado donde se encuentra la prision, el nombre, su numero de telefono celular, que tipo de plan quiere tener y presione continuar. El sistema le dará un listado de lo que le esta cobrando y le pedir a su tarjeta de credito.
Una vez...
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