You will have to let them know either by mail, by visiting or by speaking to a staff member and politely ask if they will relay the new number to your inmate (this is only 50% effective as they usually decline)

It depends on the facility's phone carrier, their tariffs and what your phone number is. If you email us that information, we will give you an exact price for both numbers.

No, the service is not a replacement for the phone service carrier at the jail. The InmateAid service uses software to select the best number to get the lowest price per minute. Use our number with the jail's service and the calls are going to be significantly less, meaning your $20 spent here will be made up in the savings within 2-5 calls. If you are talking every day, twice a day or more, this Service is going to save

If your inmate gets moved, has their number blocked or for ANY reason needs a new number, InmateAid replaces them at NO charge. There doesn't need to be a reason, just wanting to change the number is okay with us.

9:30 pm

The service is NCIC, however, the InmateAid Service will cut the NCIC call price in half. If you would like to get an honest estimate, email us your telephone number and we'll let you know if this discount could be applied to your account

This depends on your phone number. If you would like an honest estimate, email us (aid@inmateaid.com) the name of the facility with your phone number and we will let you know the pricing options

InmateAid numbers are selected by software matching the rate calculator prices for all numbers as they relate to the prison pricing and then delivering them to you via email and text

The Service is normally a month to month non-refundable service where the minutes do not carry over to the next month. If you have a compelling reason for the non-use, we have given free months in the past,  if you ask nicely :)

Yes, but they cannot make one call after another. The is a bank of phones that are for use by all of the inmates. Inmates might have to wait 30 minutes or more to get a phone to use. After their call, the system will not allow for another call for 30 minutes or more (giving others the opportunity to make calls).