the number we issued in the email notification that comes to your email address about one hour after purchase. make sure that the forward-to number is the correct one.

The carrier for TDCJ - Kyle is SecurusTech. They are the only carrier that can process calls. If you are in the state of Texas your calls are going to run 0.26/minute. We can get you a phone number from outside the state and that would reduce the calls to $0.21/minute. If you are going to speak to your inmate everyday, you might look to getting a number to save money. 

The short answer is yes, and the math makes it clear quickly. InmateAid does not replace the phone system at the jail or prison. Your family member still calls out through the facility's phone service the same way they always have. What InmateAid does is give you a local phone number to receive those calls on. That single change drops the per-call rate from long distance to local, and the difference between those two rates is where the savings

Sometimes they do, maybe there is a wait period before the calling may begin. Two weeks for a "husband" seems way too long. If this is the case, call the facility and ask to speak to a counselor. Tell them your concern in the most respectful manner and that should get the phone line working for him.

InmateAid's service is not a replacement (or portal) for GTL or any other prison service, we provide a local number matching the same rate center as the jail. Using the local number through GTL is less expensive by several dollars per call, than a long distance call to any other number. Your number was not local to the jail. We recommend either calling GTL and placing the local line on your AdvancePay account or logging into your GTL account and

Depending on who the carrier is, you should be able to call there and add the new number to the existing account and take the old one off. Some will make you create a whole new account and have the remaining balance returned; they won't transfer the money.

This depends on the facility and the carrier they have a contract with. Some calls are a low as six cents a minute versus fifteen dollars for the same call. Our Service can reduce this cost in most cases. If you tell us the name of the institution and your phone number we will give you an honest estimate whether our Service can help or not, BEFORE you sign up.

it should be available immediately. sometimes there are situations where the phone access for inmates are not available.

It's just one number

It is asking for your number (the number that the inmate's call will forward-to). The number we provide is then used by the inmate to make the calls cheaper