Inmates cannot receive calls. You will have to be on the receiving end of the call. There are several ways that this will work. Collect calls - are about $15 each and the most expensive way to talk. Inmate calling cards - inmates buy them from the commissary and then may dial you direct - the cost of the call is debited off the balance on the card. Pre-paid Account - you will need to set up an account with

YES WE CAN. If you would like to get an honest assessment, let us know the name of the facility and your telephone number before you sign up. InmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers. Sometimes our service can save you as much as $12.00 per phone call, other times it will not save anything. Here is how the industry works:

Send us your telephone number and the facility where he is incarcerated - we will give you an honest estimate before you sign-up

Yes in most cases cell phones are okay, provided there is money on the pre-paid account of the phone service provider chosen by the institution. In cases where you find that they do not allow calls to cell phones, you can [come to InmateAid and we will provide you with an acceptable number](https://www.inmateaid.com/shop/calls) for your inmate to use. We will find the best price for each call, too. When your inmate dials this number, it will forward to your cell

It depends on where the call is coming from and what service provider the institution is contracted with. Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up.

The fastest way is if you are able to convince an employee at the facility to pass your message to your inmate.

You would login to your My Account area. Click on **Discount Telephone**, then click on **Add Local line**. Then include the State, the Facility, Your Telephone Number and then select the plan either Monthly or Quarterly. The next screen you will see is the breakdown of what you are paying for. Then click to the next screen which is a checkout page where you enter your credit/debit card information. After your payment goes through it will immediately email your receipt

InmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers (or in the case of Securus, NCIC or City TeleCoin we get out of state numbers to save you money). Sometimes our service can save you as much as $12.00 per phone call, other times it will not save anything. If you would like to get an honest assessment, let us know the name of the facility

We would be happy to give you a coupon code to send the new telephone number to your inmate. The code will allow you to [write your inmate](https://www.inmateaid.com/letters), send them a photo and relay the new phone number for them to use. Most inmates already know how to [get calls cheaper](https://www.inmateaid.com/shop/calls) and might be telling you to get a new line that will reduce the cost of the calls. InmateAid can help with that, too - if you are interested,

Collect calls at the least favorable way to receive an inmate call. They are $14.99 per 15-minute call. If you send us the name of the prison and your telephone number, we will give you an honest estimate of whether our [Discount Telephone Service](https://www.inmateaid.com/shop/calls) would be right for you.