Yes

Usually immediately, if not within a few hours

He can call as long as there is money on the account.

InmateAid works in EVERY facility but we are not a replacement for the phone service there, we provide numbers that make the cost of each call less than if you were to only use your current number (where applicable). Sometimes our member has a number that is already at the lowest price. If we cannot help save money, we do not issue the number. Please email (aid@inmateaid.com) us your number and we will give you an honest estimate of the

Yes, he will be able to use both numbers if they are both connected with the phone service at the jail. Using our number is just going to be better in the long run because of the lower per-call cost.

You may use the Letter Service or the Postcard Service to send the new number to your inmate. There are other options, but they are not 100% reliable. One, you can try to call the facility and hopefully get a nice person on the phone who would take the information and let the inmate know, you could relay it through another inmate from their loved one and lastly if you are able to visit you can relay it there. If

Heart of America Correctional Treatment Facility has a contract with Securus Technologies - you have to use them to receive calls. The collect call is the worst way to do this so you want to get an AdvanceConnect account set up. Their rates are published on their website. Please let us know if you find that you are speaking more than once a week and its getting too expensive - we can help.

The phones at all of the federal prisons are shut off at 9:30 pm. Usually there is a pretty long line at the end of the evening for calls and if you miss their call after 9:00, they would have to get in the back of the line and wait for another turn. That might be a challenge with all of the inmates waiting to get their last call for the day through, too.

Either sign up online, email us questions or call 866-966-7100

There are two numbers on the confirmation email, one is the number you provided - that is the "forward-to" number, the other number is the number to use to save money with.