Maricopa County uses ConnectNetwork.com, the website for GlobalTel*Link for the inmate's phone service.

Your new number is issued to you by email within an hour. Please let us know if you need assistance getting started

Yes, they can call anytime as long as they have money on their books or you have a prepaid account set-up and funded through the carrier at the facility

You should be able to use any debit or prepaid card through our portal. If there is an issue, we are able to take the order over the phone and manually charge the card. Please call us at 866-966-7100 or email at aid@imateaid.com

Unfortunately, inmates may not receive calls. Inmates must initiate the call to the user with either a prepaid account or a collect call (the most expensive). If you are thinking about the best way to go about setting something up, please send us the name of the facility where your inmate is incarcerated and your telephone numbner and we will give you an honest estimate of potential savings through our service

It depends on the phone service at the facility. Most of them do, but the price is pretty steep.

Yes, after they have attended orientation

This depends on the facility and the carrier. There are about 30 companies providing inmate calling from their facility. Only one of the companies works like you describe in your question. The industry is hard to follow as some of the carriers are charging higher rates for local calls than they are for long distance. Our recommendation is to send us your telephone number and the name of the institution, we will give you an honest estimate of the savings

The phone service in all of the jails, prisons and detention centers put their phone service out to government bid. The winning company shares revenue with the institution and essentially has a monopoly. InmateAid does not replace their service, we make theirs cheaper to use with a phone number that brings the lowest possible price. If you would like an honest estimate of the possible savings, please email us your telephone number and we will let you know the potential

We are not a replacement for the phone service at the jail, we provide you with a number that will make their service cheaper to use. You take our number and place it on their account. The cost of the calls will be reduced enough to justify our fee in about 4-5 calls. If you speak to your inmate everyday or every other day the savings you get with our number will make you happy.