The inmate has to initiate the call. They do not allow incoming calls for inmates.

You probably should not send books in advance of the inmate's arrival. Magazines are the same thing, but since they both have a lag time in their delivery you could "time it" if you know the reporting date and order them a month ahead.

The letters are printed by an automated machine process as delivered by software that the user initiates when buying a Letter or Photo Package. Each credit is good for a US Postal mail piece sent to the prison or jail where your inmate is incarcerated. There is no confirmation from the US Post Office, but their track record is pretty good. If the letter comes back for any reason (InmateAid's return address) we find out why and resend it at

purchase the two smallest packages to start. if they are going to be in there for a minute, you can always get the bigger package later on. thanks for writing in!

Yes, that is the baseline rule for every visiting approval - people with a felony record are immediately removed from consideration. BUT, that is not always the end of the road. You can (and definitely should) write a nice, humble letter to the warder and "appeal your case". Don't dwell on your former charge or when it was, but more importantly how you have a plan to help the inmate to not re-offend. To help them become a good citizen

This sounds like a logistical nightmare ahead, knowing the bureaucratic layers you're going to have to go through. Whether it's federal or state, you're going to have to start with the Unit Secretary and begin the hunt for who are the decision-makers for releasing all of the medical records. The commissary list should be easier to access since all systems have inventory software and details of every transaction made at the facility, the unit secretary would be able to guide

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You need to contact someone at the Clerk of the Courts where your husband caught his charge and file a formal complaint.

Inmates need hope. The hope of something better or different than the life that led them to the charges that sent them to prison. If you know what their interests are, you could introduce them to magazines and/or books that are mailed into the facility from the publisher. You could write them uplifting letters. Urge them to embrace optimistic thinking and focusing on how to re-invent themselves for a successful re-entry.