InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Subject: Website function questions
NO, the inmate sees the address of InmateAid LLC in Florida. Your inmate can write you back using the InmateAid address, too. This gives our users some security from other inmates seeing your return address, or even keeping that private from your inmate if it might be appropriate.
Subject: Website function questions
Inmates us the inmateAID corporate offices address in Florida. we receive and then scan the inmate's letter and place the .pdf in your account dashboard
Subject: Website function questions
https://www.inmateaid.com/members/inmates/new
Subject: Website function questions
the inmate responds via postal mail costing them a postage stamp ($0.55). prisons and jails will give inmates stamps, paper and pens if they don't have money on their books to purchase from the commissary.
Subject: Website function questions
Inmates do not register on InmateAid. InmateAid is a "service for you to aid them"... All of our mail is processed by a fulfillment house that prints and mails the details of your order to the inmate you select. Your Account Dashboard keeps track of all the correspondence, calling minutes, magazine orders, everything you can think of that might make your inmate's day a little better. You can set up a Holiday Package that reminds you to say "hi" during...
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The Letters from Inmates Service are only $1.49 per mail piece. The inmate is using the InmateAID physical address to receive the mail. We then scan the contents into a file that you access in your My Account Dashboard. A lot of our best customers like having the privacy of their home address for safety reasons. Addresses get in the hands of other inmates and this Service removes that potential problem.
Subject: Website function questions
No, this is more for the friends and family of the incarcerated and none of the messages or correspondence with the inmates is public. Unless you are asking a question on Ask the Inmate, we publish the questions and the answers so that maybe something you ask will help something who has the same question but didn't ask. This is definitely NOT a dating site.
Subject: Website function questions
InmateAid has been doing this at a high level of consistency since 2012. The letters are printed by an automated machine process as delivered by software that the user initiates when buying a Letter Package. Each credit is good for a US Postal mail piece sent to the prison or jail where your inmate is incarcerated. There is no confirmation from the US Post Office, but their track record is pretty good too. If the letter comes back for any...
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Yes they do deliver to all federal prisons.
Subject: Website function questions
You can create an inmate profile yourself. It's easy to do if you know where they are incarcerated. Once that is in the system, all the inmate services would be available to your inmate and you.
