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Inmate Phone Calls
Can I receive a call from inmate if the balance cannot be added on his account?
No, there must be funds on the account.…

No, there must be funds on the account. If you choose to accept a collect-call, the per-minute rate is at the highest allowed by law so we encourage folks to avoid this route.
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Inmate Transfer
Can You Request an Inmate Transfer From the Outside?
The honest answer is that your ability to influence a transfer from the outside is very limited, and going in with realistic expectations saves a lot of…

The honest answer is that your ability to influence a transfer from the outside is very limited, and going in with realistic expectations saves a lot of frustration. Transfers in the federal system are driven by the Bureau of Prisons based on bed availability, security classification, programming needs, and institutional management decisions. Requests from family members carry very little weight in that process. The BOP is not structured to respond to outside pressure on placement decisions, and in most cases a...
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Inmate Transfer
How Long Does a TDCJ Transfer Take From One Unit to Another?
There is no public timetable for TDCJ transfers, and that is by design.…

There is no public timetable for TDCJ transfers, and that is by design. When a transfer order is in the system, the general window you will hear is somewhere between 30 and 60 days. But that range is not a guarantee and it is not a schedule. It is simply the approximate timeframe within which the transfer is likely to happen based on available transport and bed space at the receiving unit. The secrecy around the specifics is deliberate. Transporting inmates between...
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Inmate Phone Calls
How Hard Is It for Inmates to Make Phone Calls in Prison?
Phone access in prison is generally manageable.…

Phone access in prison is generally manageable. Phones are busiest first thing in the morning and before lights out. Most calls are limited to 15 minutes, so even during peak times the line moves steadily and inmates typically get their turn without much difficulty.
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Inmate Phone Calls
When Can an Inmate Make Phone Calls at Harford County Jail?
County jails generally have a more straightforward phone access process than state or federal facilities.…

County jails generally have a more straightforward phone access process than state or federal facilities. The primary requirement is that the inmate has money available on their account to cover the cost of the call. Once that is in place and the basic intake process is complete, which typically takes up to 24 hours, phone access is available during the facility's designated calling hours. The call list question is worth clarifying. At many county facilities, inmates can dial any approved number...
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Inmate Phone Calls
Hello, how do you tell my brother that he has money to make calls.
Inmates will receive a receipt of deposit in their daily mail. …

Inmates will receive a receipt of deposit in their daily mail. 
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Inmate Transfer
Why Would an Inmate Go to Camp Before the Halfway House?
This is good news, and it is worth understanding why.…

This is good news, and it is worth understanding why. Camp is the term used for minimum security prison, the lowest custody level in the correctional system. When the DOC moves an inmate from a higher security facility to a camp as they approach their release date, it is a deliberate step-down process designed to prepare them for reentry into the community. The system is essentially walking them back toward normal life in stages rather than releasing them directly from a...
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Inmate Phone Calls
What if you dont use all the 1000 minutes?
they do not roll-over unfortunately…

they do not roll-over unfortunately
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Money Transfer
Can inmates send family members money that the inmate has in his/her account?
Yes.…

Yes. In federal have your inmate ask for a form BP-199, the Request for Withdrawal of Inmate's Personal Funds. In state prison, your inmate can meet with their case manager and then transfer funds home or elsewhere if there are available funds on their books.
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Inmate Phone Calls
Does the InmateAid Discount Phone Line Actually Work?
We have an algorithm that tells our system what number is the lowest priced.…

We have an algorithm that tells our system what number is the lowest priced. We use all of the carrier's own rate calculators to determine if we issue a line or not.  Here is a link to the Securus' Rate Calculator (https://securustech.online/#/rate-quote). This rate calculator allows the customer to see what the rates are for their number and any other number to compare it with. Once you see the big difference in the rates for various phone number locations, you can see...
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Inmate Phone Calls
How Do I Receive Inmate Calls if Collect Calls Don't Work?
Collect calls from jail rarely work on cell phones, and most carriers have moved away from supporting them entirely.…

Collect calls from jail rarely work on cell phones, and most carriers have moved away from supporting them entirely. The fix is straightforward: set up a prepaid account with whatever phone carrier the jail uses. Every county jail contracts with a phone service provider, typically a company like Securus, GTL, ICSolutions, or Telmate. That carrier manages all calls made from the facility. To receive calls without the collect call barrier, you need to create an account directly with that carrier and...
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Inmate Phone Calls
DO I NEED TO PURCHASE A NEW PHONE NUMBER OR I CAN USE MY OLD ONE
it depends on the location and phone carrier at the prison/jail.…

it depends on the location and phone carrier at the prison/jail. if you sign up with inmateAID, we will only issue a line if it can save you money. if not, it is promptly refunded. there is no risk trying it out.
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Inmate Transfer
Why Would an Inmate Be Transferred 2 Months Before Release?
A transfer this close to a release date is unusual but it does happen, and the reason behind it tells you almost everything about whether it is good news or…

A transfer this close to a release date is unusual but it does happen, and the reason behind it tells you almost everything about whether it is good news or bad. The more positive explanation is a step-down transfer. As an inmate approaches release, some DOC systems move them to a facility that is better positioned to facilitate reentry, whether that is closer to their home community, better equipped with transition programming, or structured specifically for inmates in the final phase...
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Inmate Phone Calls
Do inmates get to make phone calls in rdc?
Reception Diagnostic Center (RDC) is a temporary maximum-security prison due to the wide range of custody and security levels of the inmates who go through this…

Reception Diagnostic Center (RDC) is a temporary maximum-security prison due to the wide range of custody and security levels of the inmates who go through this facility for classification.  The RDC is usually the first stop for inmates where they will be evaluated, given a physical and psychological exam.  Because it is a temporary facility inmates' programs are limited, so are the perks like visits and phone calls. Therefore your inmate might not get phone privileges until they are designated to a more permanent...
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Inmate Phone Calls
My account says disabled how to I get my number on here to work
Your account is not disabled, only the telephone service transaction is canceled.…

Your account is not disabled, only the telephone service transaction is canceled. If we cannot save you money from your current situation then we automatically refund the transaction fee. You can still use our greeting card, postcard, photo and magazine Services. But for the phone calls, your current number is the best option.
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