Recently Asked
Inmate Care Packages
How to Send Care Packages to an Inmate in Prison?
Sending a care package to someone in prison is not as simple as boxing up items and shipping them from home. Most correctional facilities do not accept...
Send Inmate Money
How to send money to a inmate in Jail or Prison?
Sending money to an inmate is one of the most practical things you can do to support someone on the inside. Money on their books gives them access to...
General Prison Questions-Terminology
"What is the difference between jail and prison?
Jail and prison are two distinct types of correctional facilities that serve different purposes, house different populations, and operate under different...
Inmate Phone Calls
How do I get a phone call from my husband who has just been transported there
When an inmate arrives at a new facility, phone access does not begin immediately. There is an intake and orientation process that typically takes one to two...
More Questions
do they check for warrants at jester 1 visitation?
All visitors that fill out a pre-qualification - their name is run through the NCIC database for criminal record and outstanding warrants…
All visitors that fill out a pre-qualification - their name is run through the NCIC database for criminal record and outstanding warrants
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I can't afford to pay GTL and inmateaid, what should I do?
The phone service at a particular correctional center is set up through a bid process.…
The phone service at a particular correctional center is set up through a bid process. In this case, Global Tel*Link has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay GTL for a long-distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot...
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I need a list of items an inmate can have
Depending on where they are incarcerated, we can give you more accurate information.…
Depending on where they are incarcerated, we can give you more accurate information. Most places do NOT allow you to send things in, all the possessions an inmate is allowed to have must be purchased at the commissary. Send us the information and we will let you know the restrictions.
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How soon after transfer will we know where my BOP inmate is?
They will not let the public know of the new location as it is a security risk to the transporting marshals, so they keep this information private until the…
They will not let the public know of the new location as it is a security risk to the transporting marshals, so they keep this information private until the move has happened. In many cases, the US Marshal service will transport the inmates to Oklahoma FTC which is a prison actually situated on the tarmac of the Oklahoma City International Airport. The inmate could stay there for one night or several weeks until the designation is ready and able to...
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Can I Update My Inmate New Facility Address on InmateAid?
Login to your InmateAid account and navigate to the inmate profile to update the facility address.…
Login to your InmateAid account and navigate to the inmate profile to update the facility address. If you have trouble locating the new address, the InmateAid support team can assist. Update the address before sending any new letters to ensure delivery to the correct facility.
If you run into any difficulty updating the address in your account or locating the correct new facility information, InmateAid customer support is available to help. The team can look up the inmate in the system...
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Do the InmateAid discount phone minutes roll over?
The minutes do not rollover unfortunately.…
The minutes do not rollover unfortunately.
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What is the protocol for pastor's visitation?
There is a resident or visiting chaplain at every detention facility.…
There is a resident or visiting chaplain at every detention facility. You may call the main number and request to speak to the chaplain. They are usually very good at giving time to concerned family and friends. Normal visitation will usually cover a pastor's visit. The only time it is considered a "special visit" is if there was some sort of family emergency and the pastor would need to deliver news to the inmate in person. That may be arranged...
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Does the inmate use a phone card to make his phone calls?
The inmate has to either use a phone card purchased through the commissary, or you will have to set up a pre-paid account with IC Solutions.…
The inmate has to either use a phone card purchased through the commissary, or you will have to set up a pre-paid account with IC Solutions. The cost of a local call is less expensive than the cost of a long distance call. The price difference is why people use InmateAid.
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What are the next steps after getting a local line?
Whichever phone company has the contract with the prison/jail your inmate is in, you will HAVE to use them.…
Whichever phone company has the contract with the prison/jail your inmate is in, you will HAVE to use them. Getting the local number is good if Global Tel*Link is the provider. If it is Securus, then we need to check their published rates to see which number will work best. Securus' rates are sometimes worse for local numbers and better for long distance numbers. The only way to know for sure, and to get an honest assessment of whether getting...
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what the process for getting a halfway house date is?
You pretty much have the process covered in your question.…
You pretty much have the process covered in your question. His actual release date is still determined by which of the recommendations are actually enacted. Is it 6 months or is it 9 months? Once you know that, then he'll have a solid "out date".
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Will this work automtically
“Ask the Inmate” is not a direct communication link to a particular inmate, it is a question and answer forum between you and a former inmate who knows how…
“Ask the Inmate” is not a direct communication link to a
particular inmate, it is a question and answer forum between you and a former
inmate who knows how things work on the inside. To communicate, you can write
letters or send photos - you will have to go to your My Account area and click
on the Inmate Page and then click "Letters". You will be able to
communicate to them through there.
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Can I Change My Phone Number on InmateAid?
Yes, you can update your phone number at any time and there is no charge to make the change.…
Yes, you can update your phone number at any time and there is no charge to make the change.
Life circumstances change and so do phone numbers. Whether you switched carriers, got a new number, or just need to update what is on file, the process is straightforward and does not cost anything.
One thing worth keeping in mind is that the phone number your inmate calls you on may also need to be updated on their approved contact list through the...
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Can you get a physical visitation instead of between glass?
might be true, where is the inmate incarcerated?…
might be true, where is the inmate incarcerated? depending on the level of custody determines the type of visitation
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Can I still do the local number on a prepaid phone?
Yes, the local number we give you forwards to your pre-paid cell phone, the only person dialing this number will be your inmate calling you from the jail.…
Yes, the local number we give you forwards to your pre-paid cell phone, the only person dialing this number will be your inmate calling you from the jail. It will not affect your cellphone, your number or interfere with any incoming calls
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How long does it take for an inmate to be transferred?
it all depends on what stage of the process they are in; they might send the belongings home.…
it all depends on what stage of the process they are in; they might send the belongings home. there are three kinds of transfers, one - a request by the inmate, two - an administrative transfer as a step-down in custody level and the third - punitive where there is an increase in the custody level. whatever the conditions are in this case, they will NEVER disclose when the transfer is to take place for security precautions.
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