Phone access hours depend on what type of facility your loved one is housed in. Here are the general guidelines for each system. Federal facilities typically have phone access available from 6:00 AM to 9:30 PM. These hours are relatively consistent across federal institutions though individual housing unit schedules may vary slightly depending on programming and meal times. State prisons generally operate phone access from around 9:00 AM to 8:00 PM. State systems vary more than federal so

Yes, the InmateAid discount phone service can work for calls from Madison Correctional Complex. Whether it will save you money depends on two factors specific to your situation. The first factor is the relationship between your current phone number and the number your inmate calls from inside Madison Complex. If your number is already local to the facility's area you may already be receiving the lower local rate. If your number is considered long distance relative to the facility

Yes. Inmates have access to an internal closed communication system within the facility that keeps them informed of activity on their accounts. Through this system they can see their phone minute balance, their commissary account balance, and any new activity associated with their accounts. When funds are added to a phone account, the inmate is notified through this internal system. If they do not actively use the system a paper note is typically placed on their bunk to make

The new phone number is delivered to you via text message and email for easy access. Additionally, the phone number is automatically placed in your Account Dashboard, where you can view and manage it at any time.

The discount plan applies exclusively to one designated phone number. If additional numbers are needed, they can be added at a significantly reduced rate compared to the first line.

No, we do not provide a way to deliver the new number directly to your inmate. You may send a postcard with the updated number or contact the facility to inquire if staff can assist in passing the information to your inmate.

Inmates are informed about the availability of phone minutes or funds for calls through several mechanisms, depending on the facility and the phone service provider used. The methods commonly include: Automated System Notifications: Many inmate phone systems, such as those provided by GTL, Securus, or Telmate, inform inmates about their account balance when they attempt to place a call. If funds are available, the system allows the call to proceed. If not, the system notifies the inmate

To obtain a phone number through InmateAid, enabling an inmate to call you at reduced rates, follow these steps: Sign Up for InmateAid's Discount Phone Service: Visit the InmateAid Discount Calls page. Select the state and facility where your loved one is incarcerated. Enter your current phone number, which will be linked to the new number. Choose a suitable plan and complete the payment process to finalize your subscription. Receive Your New

When an inmate is transferred to the Nebraska Department of Correctional Services (NDCS) Reception and Treatment Center (RTC), there is typically a process that must be completed before they can begin making phone calls or accessing a tablet. Here's an overview of what you can expect: 1. Initial Intake and Assessment Period: Intake Process: Upon arrival at the NDCS Reception and Treatment Center, inmates undergo an intake and assessment process, which can take anywhere from a few

Inmates are typically informed of added funds to their phone accounts through several methods: Automated Notifications: Some facilities use automated voicemail systems to alert inmates when a deposit is made. For instance, services like GettingOut send an automated voicemail to the inmate each time funds are deposited. Account Balance Checks: Inmates often have access to kiosks or tablets to monitor their account balances. By regularly checking, they can see any new deposits reflected in their