Usually 2-3 business days, BUT there are sometimes delays once in the mailroom. The staff opens and reads every piece of mail before handing it out. We send thousands and thousands a day, if the facility is correct and there is an inmate ID number we guarantee it will get there.

depends on the volume of questions. there are hundreds of the same question asked again and again. we usually do not get to them immediately. try and ask a question that is specific so that it gets answered quickly

It is pretty good for state prison, although it is best to never get sick while incarcerated as the output is minimal. There is a nurse on staff 24/7, inmates can put in for a doctor visit but might have to pay a small amount from their commissary account as a co-pay.

Not usually. However 95% of inmates are allowed to receive mail from anyone and anywhere. Please keep in mind that the staff opens and reads each piece of mail before deciding whether to hand it out or return it. There is definitely a censorship element to the mail, but usually the sender is of no consequence unless something arises in the content of the letter.

Our members create their own inmate profile and use whichever service meets their needs. We do not monitor, verify or update the profiles unless requested to do so. We are always happy to help when asked. The inmate profiles may be removed by the member that created them. If your inmate gets released and their profile is affecting them we will remove it upon a verified request to do so by that person. Please let us know if you need

It might get through the staff in the mail room as long as there is nothing there that might make them suspicious of the materials you used to create it.

call the facility and ask for one... they might even connect you with the counselor of your inmate

Don't panic, there is probably a logical reason for it. We do not have that information, try calling the facility and speak to the "captain"

You can always find your Discount Telephone number in your My Account area. This is where all your dealings with the website are conducted and saved

He should be in the system, what is his name? We will set it up for you. If you have other questions about federal prison, especially the camp in Alabama, please ask us. He is in probably the best camp in the federal system.