InmateAid is not a replacement for the phone service at Starr County Jail, they use SecurusTech. We get you a phone number for your inmate to dial, this call flows through at a better rate than any in-state number. The difference in the price of the two numbers call is significant. Iif you speak more than three times a month, the savings pay for our service fee. If you talk everyday, you will save over $125 per month

All phone numbers are provisioned by a utility and emailed to the address you provide when you signed up, usually an hour from the receiving of your Transaction Receipt email. Sometimes the emails end up in your spam folder so check there too, if you don't see it. 

Sign up for the Discount Telephone Service. If your number is not local to Twin City GA rate center, then the call will be 3-4 times more expensive than if your inmate calls you to their rate center. We can get that local number for you.

You may request a coupon code from us to send the information to your inmate, notifying them of the new number to dial. Simply ask for a notification code to: aid@inmateaid.com - it's no charge

You can contact GTL and ask them to swap the number you have for the number we provide. In almost every case nationwide with GTL, there is a $4.00 per call savings with our numbers. You might also let them know on their last call to your old number about the change - most inmates already know about the service and probably alerted you to contact us. Regardless, we offer a coupon for a free letter or postcard with

Just let us know the new forward-to number and we would be happy to change it for you. As you might already know, we make this or any change to either number - no charge for any reason.      

We are working on an international calling solution that should be available before the end of the month, early May 2017 at the longest. We will let everyone know by email promotion.

They are a definite benefit if you talk more than 5-6 times a month. We can help in most cases and will let you know if we can't. Please let us know if you would like a coupon for a discount to try out the service.

The general rule is the phones are on at 6am and off at 9:30, seven days a week. Times vary but this is a very good example. Some inmates may have telephone restrictions for disciplinary reasons which would limit usage altogether. Inmates must have money on their account or have a loved one set up a pre-paid account with a carrier. The inmate may dial out during those times and the amount of the call is debited from the account.

Yes, our service works at all the facilities, but we are not a replacement for the service there or anywhere. Since each county jail uses their own service per location (by government bid), the rates are much higher than they should be because there is no competition. Local calls are cheaper than long distance, so we provide local lines to save a few dollars per call. The people benefit most from our service speak more than once a week. If