Yes, our services work at every facility in the United States. There are some instances where the phone service does not save money - if that is the case we do not issue a number, we simply refund the transaction. But everything else is reliable and convenient - there is nothing like it on the internet. If you would like an honest estimate of the phones savings, if available, send us your telephone number and the facility name and

Yes, the Discount Telephone Service would be beneficial if you have a long distance number that is not in the Cullman rate center. The current carrier is Telmate and local lines will save you money.

If you have a number from InmateAid, we will replace the number at no charge. If this is from another service you will either have to contact the counselor at Adelanto and request the block removed.

Background checks are usually pretty quick, it should not take longer than five business days. One thing to note, the facility notifies the inmate of the approvals, not the person applying. Therefore, you will have to hear back from your inmate to know when.

You will have to get the new phone number to him. We would be happy to provide you with a coupon code to send a letter (with a photo) to let them know you have a new number for them to dial.

No, there are no monthly plans from the carrier at the jail/prison. The service is contracted by government bid to about 30 prison phone carriers (GlobalTel*Link, SecurusTech, PayTel, ICSolutions, CityTeleCoin, NCIC, Reliance, Telmate, Encartele, Legacy, Correct Solutions Group to name a few). Only one wins the contract and by definition, they are a monopoly. You now pay their rates whatever they are. Some calls are over $20.00 for 15 minutes. There are other plans similar to our Discount Phone Plan.

Absolutely! The companies that have the local contracts have varying rates. We find the best number for each unique facility. Sometimes the best rate is a local number, other times it's a number from outside of your state that lowers the call price. Send us the name of the facility and your telephone number, we will give you an honest estimate of the savings, if any.

Either call the facility and speak with a case manager or counselor, they have the power to reinstate your line.

If you are sent to a prison to serve out a sentence, there are no free calls. The calls are initiated by the inmate, but they must have money in their account or money on a phone plan on the outside. If you are going to speak with him more than once a week, check with our Discount Telephone Service to see if additional savings can be gotten with a new number.

The approval process is based on the actual person, not a phone number. Approved people are allowed to change their number at any time for any reason. If this occurs, the facility staff does not have to relay the new number to the inmate. They might, but the rules are against staff passing notes from the outside. You know inmateAID has two services to do just that. Please let us know if you need further help.