They are normally able to call within a few day, even with an ICE hold as long as you have money on the phone carrier that has the contract. We might be able to make those calls less expensive, We get you a new local number matched to the rate center of the detention facility where your inmate is held; it is with that number your inmate dials to connect to you. The savings you receive are different

The service at the San Joaquin County Jail is Securus. We have just checked the rates for this facility and there is an option that will definitely save you money. With your permission, we will reactivate your charges and issue you a number that is actually outside of California altogether. There is a 45% savings per call with this number. Please let us know if this is something you'd like us to do.

You cannot call your inmate, they cannot accept calls. Inmates must initiate the call to you. There are a couple of prisons in Waco, they are [Jack Harwell Detention Center](https://www.inmateaid.com/prisons/jack-harwell-detention-center-lasalle-ice) and the [McLennan County Jail](https://www.inmateaid.com/prisons/mclennan-county-tx-jail-highway-6). Both facilities use GlobalTel*Link as their provider. If you are in Waco, the calls are $1.65, if you are long distance the calls are at least $5.60. If you are not local, we would get you a Waco number which would save you $4.00 per

Since you do not have a number through InmateAID we wouldnt be able to see their call log or have any knowledge of why they haven't called. You might consider looking in to getting one. In most cases, we can find phone numbers that will dramatically reduce the price of a Securus call. Securus posts all their rates online - send us your telephone number, we will match it to your inmate's location ([Monterey County Main Jail](https://www.inmateaid.com/prisons/monterey-county-main-jail)) and give you an

Yes, there are no problems changing number - just email us the change and we will do it immediately

You would login to your My Account area. Click on Discount Telephone, then click on Add Local line. Then include the State, Facility, Your Telephone Number and select the plan either Monthly or Quarterly. The next screen you will see is the breakdown of what you are paying for. Then click to the next screen which is a checkout page where you enter your credit/debit card information. After your payment goes through it will immediately email your receipt of purchase.

No, inmate outbound calls are NOT and never have been free. All of the jails, prisons and detention centers have set their phone service to a government bid process. The winner of the contract has a monopoly on all of the calls. They can set their prices without worrying about competition. The calls are far from free. Our service works in 80% of the cases and if it works in your case, the savings could be substantial. Send us

Every jail, prison or detention center sets their time limits on inmate calls. You have to be mindful that there are a limited number of phones and the inmates wait in line to use it. If there were no limits you'd have some angry inmates who'd have to wait more than an allotted 15-20 minutes span. There are some county jails where the time is longer but's it's rare.

The phone service at all of the prisons, jails and detention centers are set up through bid process. The winner of the contract is the ONLY provider for that facility making them a monopoly. Whomever has the contract for all inmate outbound calling and to tape record the calls, then you have to use them to receive calls. The choice is whether you pay them for a long distance call or a local call (to a number we get for

Unfortunately, the inmate's calls are not and never will be free.