You will have to notify the inmate. We offer the free use of our letter service if you'd like to use it as a means to relay the new number and what they will need to do to use it. Send us an email to aid@inmateaid.com to request a coupon code for this letter. We will usually throw in a free photo for you to send as well

What your ex got from us is a telephone number that makes the calls from your inmate less expensive. We are not replacing the service at the jail, you still pay them for the calls but with our number the calls through their service is generally about $4-5 per call cheaper. The cost of our service includes the number and forwarding minutes of the call to the line that you provide. It does not affect your current number.

You might have pushed the wrong number on the phone when accepting the call. If you accidentally block your inmate form calling, the system won't let him dial through. This is a measure to protect citizens from being harassed. To reverse this, you will need to call your inmate's counselor and possibly the phone service at the prison to get the block lifted.

The phone number provided though the Discount Telephone Service must be given to your inmate, and it's the responsibility of the member/user to do so. Sometimes you can ask a staff member if they will relay the number to your inmate. In most cases, they will cite a rule that they are not allowed. You can get the number by using your old number one last time to let them know to use the new number. OR, you can use

InmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers. Here is how the industry works: The phone service at any particular correctional center is set up through bid process. Whomever has the contract for all inmate outbound calling and to tape record the calls - essentially has a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you

Our service gets the local line for the facility where your inmate is incarcerated and forwards the call to your current number. Nothing will change on your end. You give your inmate the local number, he places it on the Trulincs system and calls directly to that line - it will ring on the phone number you provide us, completely seamless.

You will have to get the number to your inmate. We will give you a coupon code to send the letter through our service at no charge. Just email us the details and we will send you a coupon code.

Yes they will, but make sure it's not a fake Global Tel, go to connectnetwork.com to be certain. If your calls are long distance, the [InmateAid Discount Telephone Service](https://www.inmateaid.com/shop/calls) can reduce most GTL calls by at least $4.00 each. If you are uncertain, send us your telephone number and the facility name - we will give you an honest estimate before you sign-up

Our numbers are land lines and can be used to register with any and all of the prison phone services. Securus is aggressive in protecting their high rates and have blocked numbers to force the inmate to dial to the higher tariff phone number. The Federal Communications Commission (FCC) website endorses ["Low Cost Inmate Call Routing Services"](https://apps.fcc.gov/edocs_public/attachmatch/DOC-323495A1.pdf), please read their statement. You are entitled to procure local lines to save money, the government is not opposed, nor are the prisons, jails and

Your number is in Dublin-San Ramon CA and is 22 miles from the Contra Costa County - Martinez Detention Center in Martinez CA. The calls from the jail are NOT LOCAL. The carrier there is Global Tel*Link or connectnetwork.com. The call to your number is about $6.00 per call, the call to a Martinez number is only $1.65. The savings in this example are more than $4.00 per call. Our service can get you this number without a contract for