Yes, you still pay for the call to the phone carrier that has the contract at the jail/prison. InmateAid is not a replacement for their service, we just make the calls cheaper with a better number. Our fee covers the phone line rental and the long distance minutes. You are still paying for the local call. In most cases, the local call is 1/4 of the cost of the call, the long distance portion is 3/4 of the cost.

No, all of the phone calling cards available for use by inmates must be purchased at the commissary from money on their inmate trust account. If you are long distance you might look into our Discount Telephone Service. We are able to cut the prices of phone calls for about 80% of the situations. Send us the name of the facility and your phone number, we will assess the situation and give you an honest estimate of call prices with

Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up

Paytel.com - If the calls are more than $2.00 each, contact us because we have had great success saving up to $12.00 per call when the fees are that high. Send us your telephone number and the facility where your inmate is held and we will give you an honest estimate before you sign up.

Yes you can use the prepaid cellphone with an InmateAid Discount Telephone number. Our numbers are land lines which are forwarded to you number. There is no problem using any type of phone with our service as you are giving your inmate OUR number to call and it rings on your line.

Yes, but our recommendation is to wait because it is likely there is a restriction on the amount of time the inmate is allowed to use the phone while in segregation. Check back with us when the inmate released back into the general population.

You will have to notify the inmate. We offer the free use of our letter service if you'd like to use it as a means to relay the new number and what they will need to do to use it. Send us an email to aid@inmateaid.com to request a coupon code for this letter. We will usually throw in a free photo for you to send as well

What your ex got from us is a telephone number that makes the calls from your inmate less expensive. We are not replacing the service at the jail, you still pay them for the calls but with our number the calls through their service is generally about $4-5 per call cheaper. The cost of our service includes the number and forwarding minutes of the call to the line that you provide. It does not affect your current number.

You might have pushed the wrong number on the phone when accepting the call. If you accidentally block your inmate form calling, the system won't let him dial through. This is a measure to protect citizens from being harassed. To reverse this, you will need to call your inmate's counselor and possibly the phone service at the prison to get the block lifted.

The phone number provided though the Discount Telephone Service must be given to your inmate, and it's the responsibility of the member/user to do so. Sometimes you can ask a staff member if they will relay the number to your inmate. In most cases, they will cite a rule that they are not allowed. You can get the number by using your old number one last time to let them know to use the new number. OR, you can use