No, the prisons do not report back to us when the mail is handed out to the inmate. We send thousands and thousands of letters and there is only an issue if you fail to include the inmate ID number, if the facility is wrong or the inmate is no longer there. Otherwise the mail will get to your inmate.

Convenience. Most people, probably yourself included, fail to write enough to make a difference. This service puts the tools on your cell phone and allows you to write a letter WHEN you are thinking about it. Convenience certainly has a price and our members have no issue with a one dollar premium to ensure their inmate gets the mail. People promise their inmates pictures from the holidays and after several months of "being too busy", never get around to doing

The letter and photo service from InmateAid is straightforward. You type up a letter and upload photos where applicable - proceed to the Pay Now page and complete the transaction. The letter order flows through our Admin area to the Processing Department. Letters are processed immediately upon entry unless it is after 6pm on Saturday, then the letters do not go through the process until Monday morning. You may check in your My Account area to see the status of

The pictures are 4"x 6" which is a standard size that is allowed in all the prisons and jails. 

WOW, thanks for the kind words. As far as a recommendation of how to "spread the word", we are much on asking others for promotion as it seems a little disingenuous. But, if you are inclined, there are people that will say something nice on Facebook (some that don't LOL). If it works for you, then that is all the recognition we need.

Usually not, there are some rare cases where the state system will forward it, but neither federal and county will. It gets returned to sender.

We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Once they decide the mail is fit to be handed out at mail call, your inmate will receive it. Any delay that occurs at the facility is out of our control. We make no guarantees as to how long it will take as there are thousands of facilities and none

You will not be able to send anything with the letter but photographs on 4" x 6" glossy paper - no Polaroids. You can send the Word Search from the publisher  - InmateAid has several to choose from in our magazine section. Let us know if you are interested in any of them, email us the title and we will send you a discount coupon for the purchase.

Magazine subscriptions all take about 2 months to get started. It is not a product of our customer service, it is a publisher issue. If you would look at a magazine subscription insert in any magazine out there, underneath where you fill out your name and address is a line of fine print that states it takes "could take up to 8-10 weeks to begin delivery". It is nothing we can control and would have been the same issue if

Yes, mail is considered sacred in a prison - even in the hole. Whether the inmate has money on their books or not, there is no reason why an inmate cannot keep in touch if they want. InmateAid's service is not email; it is with the US Postal Service. Inmates do not have Internet access. Your inmate will be able to write you through us or if they have your address - even inmates with no money on their books can