The visiting list and the inmate visits are protected by privacy laws.

Yes, there are no problems changing number - just email us the change and we will do it immediately

If it's through inmateAID we will resend it at no charge. If you sent the letter to the wrong address it will most probably come back

Federal facilities have no limit on the amount of pictures they may receive. They must be 4" x 6" or smaller. InmateAid's photo service delivers beautiful glossy photos that are printed without a border - all from your smartphone or computer. Use the coupon code **MAR16** and receive 50% off all inmate mail products. The coupon is good until Friday March 18, 2017 at midnight.

we can help, please send us their name and the state they are in, we will get their DOC number for you

Unfortunately the federal Bureau of Prisons does not have to tell the outside public anything that they are doing relating to inmate punishment or transfer. If your inmate is in the SHU, he is allowed one 15-minute phone call per week. He is allowed to receive mail and he is allowed to write. If you have spoken to your inmate's counselor or case manager (or unit team secretary) before that might open the lines of communication, but it is not

You need to know the state they are in to begin. Most immigrant arrestees are held in ICE facilities. Click this [Immigration Detainee Locator](https://locator.ice.gov/odls/homePage.do) to locate them

Yes, mail is considered sacred. All mail is delivered to SHU inmates Monday through Friday and they are allowed to write you as much as they want. The limitations are on telephone use (one 15-minute call per week), commissary and visitation.

The InmateAid Response Mail Service is prewfect for international families. Inmates that have money on their inmate trust accounts can purchase stamps and envelopes at the weekly commissary. If they do not have money on their books, the prison will provide indigent inmates with all the materials necessary to send out mail to their loved ones. If your inmate writes to you using our address, the cost of the mailing is a 49 cent stamp - to you is

You would login to your My Account area. Click on Discount Telephone, then click on Add Local line. Then include the State, Facility, Your Telephone Number and select the plan either Monthly or Quarterly. The next screen you will see is the breakdown of what you are paying for. Then click to the next screen which is a checkout page where you enter your credit/debit card information. After your payment goes through it will immediately email your receipt of purchase.