You can add money to the GTL account at connectnetwork.com. Make sure that you have added the numbers you received from InmateAID to your GTL account. Our service charges you every three months since you have the Q-Plan (1000 long distance minutes per month).

Sometimes it saves up to $13 per call. Sometimes only $1-3 per call. Other times we can't improve the price at all and refund your money. We know what works and if there can be savings we will let you know. SEND US YOUR NUMBER AND THE FACILITY NAME - WE WILL GIVE YOU AN HONEST ESTIMATE BEFORE YOU SIGN-UP

Yes. We are not replacing GTL, we are making their service cheaper for you to use. You must take the number we gave you and register it with them like you normally would your own number. Depending on your situation, there is normally a $4-5 savings per call with the local number. If you have additional questions or concerns, please call 866-966-7100.

You can find their SID numbers through the secretary at the facility or their inmate locator. If you would like our help send us an email to aid@inmateaid.com with the names of the inmates you want to ID. We can usually find them for you and help you get your InmateAid inmate profiles set up.

Our service is not a replacement for the prison phone service, we get you a telephone number that makes the charges from the provider at that institution less expensive. As long as you are a long distance call from the jail, there will be a savings of about $4.00 per call.  You can call the office (866-966-7100) and speak to someone about the specifics or email your questions and telephone number to aid@inmateaid.com and we will give you an honest

SEND US YOUR NUMBER AND THE FACILITY NAME - WE WILL GIVE YOU AN HONEST ESTIMATE BEFORE YOU SIGN-UP Aid@InmateAid.com

You will have to always pay Securus as they are the company that has the contract where your inmate is incarcerated. In the majority of cases we can get you a number that will bring this $15 call to about $3 but to be 100% certain, we would want to know the name of the facility and your telephone number. We would then direct you to set up a Securus account with the number we provision. The money on that

When Securus is the company with the contract for all inmate outbound calling and to tape record the calls, you have to look carefully at the per-call price because they are doing things differently than the other prison phone carriers..  Securus has a rate calculator on their site and we use it to get you the BEST number for inmate calling - and now the local number isn't always your best option.  Regardless, you have to use them to receive calls. The

SEND US YOUR PHONE NUMBER AND THE FACILITY NAME - WE WILL GIVE YOU AN HONEST ESTIMATE BEFORE YOU SIGN-UP - aid@inmateaid.com

The phone service at a particular correctional center is set up through bid process. In this case, Global Tel*Link has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay GTL for a long distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot