Just email us the "prison name change" and we'll make the necessary changes at the phone company.

When you receive the new number (via email, SMS text, and on the My Account Dashboard), the line is already active and loaded with minutes

it is not probable. quarantine is the same as the shu or the hole where you only get one call per week. in the first two weeks, your inmate will not have gone through orientation and probably won't have phone privileges until they do.

Yes, just let us know the new facility name to make sure that the number you have is the best rate. If anything changes, we will swap out the number for a new one at no charge.

Yes, the inmate initiates the calls. If there is money on their books, they can call anyone.

the calls all have to go through a single provider that sets the rates. our service (and others like it) do not replace the main service, we use an algorithm to determine if another phone number different from yours will make the per-minute charge less for you or not. In most cases, a new number DOES save money. But, if it doesn't for any reason, we are happy to reverse the charges... so there is no risk in trying it

yes, it works perfectly with all carriers, too

Yes, email us (aid@inmateaid.com) your new information and we will make that change for you

either by postcard, letter, they can call the old number once more or you can convince someone in the administration to pass the new number to your inmate (unlikely but sometimes it works)

No, it can only be changed by the owner of the account... outside of the prison