Yes, but sometimes the refund takes a few days or more to get back into the account. 

who is the inmate and what is their new location

What do you think happens? I saw a cho-mo get his teeth completely broken out with a weight and then having their mouth used by the inmates repeatedly, over days until they were transferred...

Sometimes they happen just like on the outside, but that is definitely not the norm. Most inmates just want to do their time and go home.

No, there must be funds on the account. If you choose to accept a collect-call, the per-minute rate is at the highest allowed by law so we encourage folks to avoid this route.

Transfers rarely happen by request, especially from someone on the outside. In federal, you have to serve 9 months in the current prison before they would even consider a transfer to another. They want a track record of excellent behavior and programming to get "stepped down" in custody levels which leads to work release.

The transfers are done in complete secrecy so you won't have a timetable. They'll usually say, "transferred in the next 30-60 days". There is a safety issue transporting inmates which is why the exact dates are never known to the public. In fact, the inmate doesn't know until 5:00am the morning they are being moved.

Phone access in prison is generally manageable. Phones are busiest first thing in the morning and before lights out. Most calls are limited to 15 minutes, so even during peak times the line moves steadily and inmates typically get their turn without much difficulty.

County jails generally have a more straightforward phone access process than state or federal facilities. The primary requirement is that the inmate has money available on their account to cover the cost of the call. Once that is in place and the basic intake process is complete, which typically takes up to 24 hours, phone access is available during the facility's designated calling hours. The call list question is worth clarifying. At many county facilities, inmates can dial any

West Memphis, Arkansas, has two separate facilities that serve different functions, which is why you are finding two different addresses. The West Memphis City Jail on Broadway is a municipal facility that typically holds people arrested by West Memphis city police for local offenses. It is a short-term holding facility for people awaiting arraignment or serving brief sentences on city charges. The Crittenden County facility on Tyler Road handles county-level arrests and longer-term detention for people charged with