At Minnesota Correctional Facility – St. Cloud, what you are experiencing is very common. Even if the area code looks local, the call can still be billed as long distance based on the rate center, not just the area code. That is why your cost only dropped slightly from $7 to $6.45. About your options: 1. Putting money on your phone account: Convenient and controlled Often more expensive per call, especially if billed as long distance

Yes, if your inmate is at Lowndes County Jail and they use Infinity as their phone provider, you will need to use Infinity’s system to receive calls. How it works: The jail contracts with one phone provider only That company (Infinity in this case) handles: Call connections Recording and monitoring Billing So even if you use another service, calls still have to go through Infinity. About saving money: If your number is long

If your number is already local to your partner at Balch Springs Jail, then in most cases, there is little to no savings using a local number service. Here is why: You are already being billed at the local rate, which is usually the lowest available The main purpose of services like InmateAid is to convert long distance calls into local calls However, there is one exception: If the facility uses Securus Technologies or a similar provider, sometimes: Even “local”

Yes, inmates can make outbound calls as long as their calling account has money. If you need more information on what to do or want to learn how to do it at the cheapest price, please email us at aid@inmateAid.com

Yes, the prisons have contracts with carriers where they share revenue for all outbound calling. You will have to fund that account either as a pre-pay account or get calling cards for your inmate who buys them at the commissary. Our service makes those calls cheaper by getting a local telephone number for the inmate to use. When they call the local number the carrier charges ONLY for a local call - InmateAid covers the long distance portion which is

Monthly charge is $19.95 - the recurring billing takes place on the 28th of the prior month. Quarterly charge is $59.85 and takes place of the 28th every three months. They are both $19.95 per month but if you can pay for three months in advance, we reward you with 1000 long distance minutes per month instead of 300 long distance minutes per month

It depends on a number of factors - What facility is your inmate in? Is it a county, state or federal facility? Where are you (your area code and NXX numbers, which are the second set of three numbers)? Once we area able match the rate center of the prison to your phone number we can determine locality. Local calls are almost always less than long distance except in some states where Securus has the contract; and they are making

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Yes, that is exactly how it works. After you receive your local number, you still need to set up and fund an account with Global Tel Link (GTL). Here is the process: Get your new local number Contact GTL or log into your account Add that number as the approved number for calls Deposit funds into that account Once that is done: Your inmate calls the new number GTL connects the call You are billed at the lower

This is a genuinely difficult situation and options are limited, but there are a few things worth trying. Contact the facility's chaplain. Ask specifically whether the facility has an indigent communication program that allows inmates with no funds to make at least one call to notify family. Some jails have provisions for this, particularly for recently arrested individuals who have not yet had any contact with the outside. The chaplain is often the most accessible person to ask.