The new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.

InmateAid is for all 50 states, federal, state, county and ICE

Some of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..

For frequent members of the site, the wallet provides insider deals for all of the products and services on the site. Using wallet funds allows you to get more for your money - power phone callers, daily or weekly writers and much more.

Yes, the correspondence will transfer to where the inmate is housed. In the event that an inmate gets moved and the letter comes back, we will resend it for you at no charge.

You can get a prepaid visa card at any drug store or target, walmart or grocery. Any of those cards will work with our services 

InmateAid sends the letters to the inmate with our return address in Florida. The inmate does not see anything about you other than the name you register with. If you write other information in the letter you send, that is your business to share with whomever you choose. Once the inmate writes you back though our Letters from Inmates service, the letter is received here and scanned intop your account. You will receive an email that it is there for

The people answering on here are not in prison now. We used to be incarcerated, we work for InmateAid who employs us to answer these questions the best way we know how, unedited, from our experiences and some from what you see others go through. We get thousands and thousands of requests... there are a great majority that are the same. We can't answer them all, so if yours is the same question that is already posted already on the site,

email us the change at aid@inmateaid.com and we will update it for you

Yes, absolutely.