Website function questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
We do not notify the followers of an inmate's release or any sentencing information. You can go to the countyoffices.com and find the clerk of the court for that information.
Read moreInmateAid was founded in 2012 with a specific purpose: to make it easier, more affordable, and less confusing for families to stay connected with someone who is incarcerated. The site grew out of firsthand experience with the federal correctional system and the recognition that the services available to families were expensive, fragmented, and difficult to navigate. Over more than a decade of operation, InmateAid has built a platform that consolidates the core needs of inmate families in one place.
Read moreYou can get a new number at no charge, you don't even need a good reason. Mistakes are often made, we have no problem replacing numbers for you. Email your request to aid@inmateaid.com and let customer service know what you need.
Read moreThere is a cancel button on your Account Dashboard. Click the link and the cancellation is immediate and automatic.
Read moreYes, InmateAid has all of the county jails in the United States separated by state. Once you find the county jail where your loved one is being held, follow the links for the phone service, the letter service, the magazine service, and others. If there is something you are looking for and don't see it, email us at aid@inmateaid.com for more help.
Read moreIt is sent immediately after your order. It normally takes 1-3 days to reach the facility mail room. It is sorted and examined for contraband. Once they've approved it, it is handed out at mail call. This is standard at every facility across the US.
Read morethere is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.
Read moreGo to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.
Read moreThe letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.
Read moreWe sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as well
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