We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Any delay that occurs at the facility is out of our control. We make no guarantees as to how long it will take as there are thousands of facilities and none of them do things the same way.Please be patient, if the ID number and facility are correct we are

The letter and photo service from InmateAid is straightforward. You type up a letter and upload photos where applicable - proceed to the Pay Now page and complete the transaction. The letter order flows through our Admin area to the Processing Department. Letters are processed immediately upon entry unless it is after 6pm on Saturday, then the letters do not go through the process until Monday morning. You may check in your My Account area to see the status of

If there are many documented cases where one or two COs are receiving the bulk of the complaints you might try and contact the State Administrative Board for them to look into it - but it needs to be done in writing to keep a "paper trail" of your documentation. This is not a sure-fire solution, and in some case might make matters worse. You have to weigh the potential harm complaining might do towards your inmate. Inmates have less

A defendant will be designated to a facility based on a point system and their designation score. The higher the point score, the more restrictive the facility, although Public Safety Factors can (and in almost all instances do) override the designation score. Inmates former criminal history weighs heavily on where they are designated. Obviously this is a major increase in points for those who have significant criminal history. They look at the Judgment and Commitment Order for this score. If

Transfer timelines for calls and mail vary by unit. TDCJ publishes a Family Information Guide at tdcj.texas.gov that covers everything families need to know after a transfer. InmateAid can also reduce long distance call costs by as much as $10 per call depending on your location. 

Yes. You have to set up the number we give you with whomever the service is at the jail. Our numbers will make the calls cheaper. We send you your new local number that is matched to the rate center of the detention facility in your order. It is with that number your inmate dials to connect to you. The savings you receive are different in every situation but if you want an estimate before signing up, give us the

It is unlikely, but one way for sure to have a chance for an early release would be to pay the child support up to the current amount he agreed to when he signed his custody decree. The judge will be more sympathetic to a father that holds to his word and takes responsibility for his children and follows through by making sure that they are provided for. The children in these cases are victims and too often, the father

Inmates are sometimes able to get smartphones smuggled into prison. If your inmate has been able to procure one for himself or is borrowing one from another inmate with one, it is possible that they are posting on Craigslist, Facebook, Snapchat and Instagram. The danger is that they get caught a very high percentage of the time, it now considered a federal crime and there will be additional time added to their sentence. Once that occurs, the inmate faces months

Yes, your inmate (or you) have to pay for the local call. One single telephone carrier has the contract for all outbound calling - you have to use them for any call to connect. There are two distinct prices for local and long distance calling out of a detention facility. We get you a number that best takes advantage of their pricing. Our fee is absorbed by the savings per call. Try and look at this scenario like the old

You might be able to take a few days worth depending upon what it is and where you are incarcerated. Every place is different and you will have to learn the rules quickly. Part of your orientation is to go through a complete physical and psyche evaluation. This is where the medicines that you've been on will be discussed and either verified and prescribed or rejected. If you are on a list to receive medicines, then you will do the