It takes a few days to make it into the hands of the inmate. The delivery takes 2-3 business days and then once in the mail room, all mail is inspected and read for content. There are delays that occur once there that are out of our control. Please be patient, our delivery success is almost 100%. We do not have an independent verification system - your inmate will have to let you know they've received it.

It depends on the reason as there are many reasons letters get returned to us. If the facility changes their policy and does not allow letters and or photos we definitely refund your money. If the inmate gets moved, released or rejects the letter - no refund. If there was no inmate ID, wrong facility chosen by user, content deemed by the facility to be unacceptable - no refund. If the letter comes back with a reason, we will notify

When an inmate sends a letter to you through our offices, we upload it and place it in your account for review. The cost to retrieve the letters is $1.49.

This is not a direct communication link to a particular inmate. To write letters or send photos, you will have to go to your My Account area and click on the inmate's page and click "Letters". You will be able to communicate to him through there.

Inmates that get transferred almost never get mail forwarded. If you have used our service, let us know the new location and we will resend them for you at no charge.

Our Response Letter service is a perfect solution for members wanting to remain private as to their locale.The letters are sent with the InmateAid office address on the envelope. We process massive amounts of inmate letters that get scanned into our user's accounts. You are notified by email if you receive an inmate letter and may retrieve it for $1.49.

We estimate it takes 2-3 business days. However their could be delays once inside the facility as they open each piece of mail for contraband - in some cases read all the mail too. Be patient, we have excellent delivery success.

It depends on the facility and the circumstances that are in place when the mail arrives. We estimate that it takes 2-3 business days to get to the mail room. Once there, the staff opens each piece of mail, usually reads the contents of the message for threats or salacious photos. There can be no inmate-to-inmate correspondence or inference. This process sometimes delays the actual mail call delivery.

Beautiful 4"x6" color photos on glossy paper printed to the edge in a vibrant finish. They are brilliant!!

We estimate that it takes about 2-3 business days to arrive in the facility mail room. Once there, the staff opens each piece for contraband. Be mindful that each facility has their own set of rules as to how long they have to actually deliver the mail to inmates at "mail call"