Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Sending mail inside
It takes a few days to make it into the hands of the inmate. The delivery takes 2-3 business days and then once in the mail room, all mail is inspected and read for content. There are delays that occur once there that are out of our control. Please be patient, our delivery success is almost 100%. We do not have an independent verification system - your inmate will have to let you know they've received it.
Subject: Commissary
It depends on the person and the facility. There are inmates that live on a lot less and and there are inmates that can spend up to the limits on everything and use $300/month or more. What matters is what you can afford, as the prison offers enough for an inmate to subside, what you give is extra. Be careful over-extending yourself as inmates can be good at making loved ones on the outside feel guilty and have you spend...
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Subject: Halfway house
Don't do it. It seems like an easy answer but the response from the feds will be swift and severe. Your inmate will go back into federal prison with a higher custody level.
Subject: Sending mail inside
It depends on the reason as there are many reasons letters get returned to us. If the facility changes their policy and does not allow letters and or photos we definitely refund your money. If the inmate gets moved, released or rejects the letter - no refund. If there was no inmate ID, wrong facility chosen by user, content deemed by the facility to be unacceptable - no refund. If the letter comes back with a reason, we will notify...
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Subject: Sending mail inside
When an inmate sends a letter to you through our offices, we upload it and place it in your account for review. The cost to retrieve the letters is $1.49.
Subject: Sending mail inside
This is not a direct communication link to a particular inmate. To write letters or send photos, you will have to go to your My Account area and click on the inmate's page and click "Letters". You will be able to communicate to him through there.