The member has the responsibility to get the new local number to the inmate. If you would like a coupon for the letter service, please let us know and we will pay for it so that you can notify your inmate of the change.

No. InmateAid does not charge activation fees or add costs on top of what the prison's phone carrier already charges. The only fee InmateAid charges is the monthly cost for the local phone number itself. Here is the distinction that matters. Every jail and prison has an exclusive contract with a phone carrier, such as GTL, Securus, or CityTeleCoin. That carrier records all calls, manages the approved contact list, and bills for every call placed. You cannot opt out

Yes, you will still need to maintain and fund an account with Securus Technologies even if you use a discount phone service. Securus controls the phone system inside the facility, so every call must go through them. The discount service does not replace Securus, it simply reduces the cost by giving your inmate a local number to call instead of a long distance one. Here is how it works: You get a local number through InmateAid You set up

Yes. InmateAid provides all of its standard services for inmates at Lee Adjustment Center in Kentucky. The facility is operated by CoreCivic, formerly known as CCA, and functions within the same framework as other private correctional institutions we work with regularly. Services available for your friend at Lee Adjustment Center include the discount telephone service, which provides a local phone number that significantly reduces the per-minute cost of calls. Money transfers to the inmate's account are also available, along

Yes, you can absolutely get a new number set up after a transfer, and you do not have to wait for your current month to expire. When an inmate moves from a county jail to a prison, the area code and phone system usually change, so a new local number is needed for the discount service to keep working properly. Here is what to do: Provide the name of the new facility Request an updated local number for

You have two main options, and each works a little differently depending on what matters most to you. 1. Putting money on his books (commissary): He can use that money to buy phone cards inside This can help avoid some setup or deposit fees from outside phone providers Calls may be more straightforward and sometimes cheaper Downside: Once the money is on his account, he can spend it however he wants Calls to anyone Commissary items

The fastest and most reliable way to get the new number to your inmate is through a letter. Once they have the number in writing, they can submit it to their counselor or case manager for approval through the facility's phone system. InmateAid's letter service is the most straightforward way to do this. Log into your account, write a brief letter that clearly states the new local number, and send it. Letters to most facilities arrive within a few

The phone service gets a local telephone number for your inmate to call you on - still using the prison telephone company to run the number through. The local line makes the calls at the lowest possible rate, because it is now local and not long distance. You will have to get the number to the inmate either by sending a letter or getting a message via a visit or one last "expensive call". Unfortunately, the prison staff will not

Northern State Prison uses GTL as their phone carrier, which is the same provider used across New Jersey Department of Corrections facilities statewide. InmateAid's discount phone service works by providing a local phone number that forces the prison's carrier to bill the call at local rates rather than long distance rates. That difference is where the savings come from, typically more than $10 per call at facilities where long distance rates apply. However, the NJDOC system is structured

It really depends on the facility, they all have a separate set of rules. Inmates get a handbook when they are first processed which has all of the rules and regulations. The telephone privileges are in this handbook. If you would like us to try and find out what the particular rules are in your inmate's situation please let us know where they are incarcerated.