When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no

It's not the institution being civil, it's the population make-up. Neither have reports of unrest or violence that would give them a bad grade. The idea of being incarcerated for anyone that hasn't is frightening. The shows on TV edit their programs to show the worst and most shocking. Don't let your imagination get the best of you. Once they get settled and into a routine, get a feel for the other inmates, they tend to fit right into the

You have to call the institution and speak to the "case manager" or "counselor" that oversees your inmate's programming. They can unblock the line for you.

No, inmates cannot receive incoming calls. You can only receive calls from the inmate. Depending on your telephone number, InmateAid might be able to substantially reduce that incoming call. Email us for an honest estimate.

First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.

We have Users create profiles. We have a service that provides updates for daily inmate designations - and all of the data is co-mingled. For instance, I was booked into a county jail for 8 days (profile showed me at Pulaski Co), then I was transferred to a CoreCivic facility for 89 days (second profile showed me at West Tennessee Detention Facility), then I was transferred to FTC-Oklahoma City and finally to FCI-Miami. So, essentially I had four profiles with

You have to call the Clerk of the Court where the charges were filed. This is public information, this is where attorneys go to get the facts of the indictment, nature of the charges, etc.

Inmates can buy longjohns-type shirts or sweatshirts at the commissary.

Inmates are supplied with the essentials which include bedding and one blanket. This is not a hotel, this is a prison. They cannot call housekeeping and get another pillow or blanket. The only way is to barter for one with another inmate - there is always an inmate in every facility that is very plugged in and somehow has access to all kinds of contraband (for a fee). This scenario is a real possibility. My first week in federal prison, I was

The new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.