Due to the Coronavirus, our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Website function questions
If you had an account and the inmate was released, you know there are no refunds. But, if you call in and speak with a rep, we will reinstate the number for you and give you a free month.
Subject: Website function questions
The mail service is permitted in every jail, prison and detention center.  We have suppressed letters and photos function where the facility is "postcards only".
Subject: Website function questions
InmateAid does not monitor, verify or update the user generated inmate profile information unless requested. If you would like us to try and locate them, please email us at aid@inmateaid.com.
Subject: Website function questions
"Ask the Inmate" is not a direct communication link to a particular inmate; it is a question and answer forum between you and a former inmate who knows how things work on the inside. To communicate, you can write letters, postcards, greeting cards or send photos - you will have to go to your My Account area and click on the Inmate Page and then click "Letters". You will be able to communicate with them through there.
Subject: Website function questions
InmateAid was created to help folks like you figure out the prison/jail thing. Most of us have no clue about how it all works until you or someone you love gets locked up. If it's a short time, most people get out without worrying too much. But if it's going to be weeks or months or years, InmateAid will navigate you through the tough times. YES, we have over a million visitors a month people seem to really LOVE InmateAid.  We send...
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Subject: Website function questions
We emailed you a screenshot of the three profiles, just let us know and we will delete the other two. Did you use the TURKEY50 coupon code for the new Greeting Cards service...?!?!
Subject: Website function questions
The Inmate Profiles on InmateAid are created by the Members of the site. If you do not find your inmate when searching, you may simply click "Create a Personal Inmate Page" and add the information. Once set up, your account is synced with the inmate's information to facilitate any service you would like to use. If you do not know the inamte's inforamtion, you may email us at aid@inmateaid.com with the offender's name and at least their state, we will...
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Subject: Website function questions
Sometimes. Since the content is user-generated, it is not monitored or verified unless requested. We are happy to do so but we are not on a live feed from the facilities. Updates are done manually.
Subject: Website function questions
Yes, we coordinate well with all of the CDCR facilities. The fire camps are minimum security state facilities that provide good work release opportunities for inmates that qualify, but it's state prison nonetheless. Please let us know what services you'd like to try out and we will send you a coupon code via email. In fact, anyone that asks for a coupon code will get one.
Subject: Website function questions
You may pay with a prepaid card that you can get at Walmart, Target, drug stores and groceries. They will all work for you.