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depends on the volume of questions. there are hundreds of the same question asked again and again. we usually do not get to them immediately. try and ask a question that is specific so that it gets answered quicklyRead more
Our members create their own inmate profile and use whichever service meets their needs. We do not monitor, verify or update the profiles unless requested to do so. We are always happy to help when asked. The inmate profiles may be removed by the member that created them. If your inmate gets released and their profile is affecting them we will remove it upon a verified request to do so by that person. Please let us know if you needRead more
You can always find your Discount Telephone number in your My Account area. This is where all your dealings with the website are conducted and savedRead more
The inmate profiles are created by the members of the site. We do not monitor, verify or update the profiles unless requested by the member.Read more
Inmates are not allowed access to the internet, this chat idea sounds good but it's not available anywhere.Read more
too legit to quit... over one million visitors a month sending hundreds of thousands of letters over the years - email us at email@example.com and request a free coupon for ANY of the services, happy to prove we are worth your trustRead more
If you cannot find your inmate in our database, you can create one yourself. If you are having issues finding where they are or what their inmate ID number is, email us at firstname.lastname@example.org. We will try and find them for you - but your message has to be specific for us to help.Read more
You will be notified by email that your inmate has sent a letterRead more
Yes absolutely!Read more
If you had an account and the inmate was released, you know there are no refunds. But, if you call in and speak with a rep, we will reinstate the number for you and give you a free month.Read more