First, go to your My Account and make sure you've added an inmate profile. If not there yet, you’ll need to create one using their full name, inmate ID, and facility. Once added, click on Letter or Postcard, write your message, and upload any photos if you’d like. When you’re done, just click Send. We print your letter and photos and mail them from our office in Florida directly to their facility through USPS, they receive it as regular mail at mail

Your inmate can send her letter to the InmateAid mailing address instead of your home address. This is part of our Letters from Inmates service. Once her letter arrives, we receive it, scan it, and upload it to your Account Dashboard, where you can read it anytime. This means you don’t have to share your personal address, which gives you an extra layer of privacy and peace of mind. The service is optional and costs $1.89 per letter

I understand why you’d want that information, but call logs, message history, and visitation lists are considered private and are not shared with the public. Facilities restrict access to this information for security and privacy reasons, so only authorized individuals, such as the inmate, their approved contacts, or legal representatives, may have limited access depending on the facility’s policies.

All letters sent through InmateAid are printed and mailed via USPS, just like standard mail. Once the letter arrives at the facility, it goes through the jail or prison’s mailroom, where it’s inspected and then delivered to the inmate. In most cases, your friend will receive the letter without any issues. The only delays that can happen are due to mail processing times or the facility’s internal mail procedures. It’s very rare for mail to be restricted unless

Call and message logs are considered private information. The inmate may be able to request or review certain communication records through the facility, depending on their policies. However, this information is not available to the public or to friends and family members. So while the prisoner can inquire about their own records, you would not be able to access their call or message history.

Commissary deposits are handled differently depending on the facility, so the first step is knowing exactly where the inmate is housed. Each jail or prison has its own approved system for sending money, which may include online services, phone deposits, kiosks at the facility, or money orders. If you send me the facility name and state, I can point you to the correct way to deposit funds so they can access commissary for food and other items.

Once you complete the setup, your new phone number is automatically sent to you. You’ll receive it by text message and also by email to the address you used when creating your account. That number is then linked to your account and set up to forward calls, so your inmate can use it to contact you.

Once his phone access is approved, the facility will notify him directly. Inmates are typically informed when they’re cleared to use the phone system. He’ll also need to have funds available on his phone account before he can make calls, so both approval and funding need to be in place. If everything is set up correctly, you should start receiving calls from him shortly after.

Inmates are not notified ahead of time when a letter is sent. Your letter is printed and mailed through USPS, and then delivered by the facility’s mailroom during regular mail distribution. Once it arrives at the facility, it’s inspected and handed out to the inmate, so there isn’t a tracking or notification system on their end. The best way to know they received it is when they respond to your letter or mention it during a call. Your

Yes, it does work with Halawa. The discount phone line works as long as your current phone number is considered long distance to Hawaii’s 808 area code. If that’s the case, the service can help reduce the cost of those calls.