CCA is a private prison company - Correction Corporation of America. They operate about 66 facilities in various states and contract with federal and state prison systems to manage and staff their facilities.  We can locate your inmate with more information from you.

Yes, and we want to make sure every customer understands exactly what they signed up for before any confusion sets in. After you place an order with InmateAid, you will receive a confirmation email that walks through how the service works, what to expect, and what steps come next. Whether you have set up a discount phone line, sent a letter, or arranged another service, that follow-up communication is designed to answer the questions most people have before they

Yes, that is exactly how it works. The number you received is a local phone line that forwards directly to the phone number you provided when you signed up. When your inmate dials it, the call routes straight to you. Before that first call can happen, there is one step that needs to be completed on the facility's end. Your inmate needs to register the new number through the prison's phone system. In the federal system that means submitting

Processing delays on new discount phone numbers are usually tied to order volume, and holidays are the most common cause. When a holiday falls the day before, overnight and same-day orders back up and take longer to work through than normal. It is not a technical issue with your account, just a queue that is running behind. If your number is still showing as pending, it is actively being processed. Orders do not get lost in the system, they

Pending means your phone line has been ordered and is in the queue waiting to be assigned. It is not active yet, but it is being processed. Under normal circumstances, you can expect to receive an email confirmation with your new number within one to two hours of placing your order. If there was a holiday the day before, processing may run a bit longer than usual due to backlogged orders. It will clear, just not on the standard

There are NO companies that have "true" unlimited calling. The prisons contract with ONE phone company only - they are a monopoly and can charge huge long distance fees. But, they can only charge a nominal or small fee for a local calls.Securus is one of these prison phone companies. They are very aggressive in their fees. The ONLY way to beat them is to get a local line and set up the calling account online separate from your long

Legal mail is protected. Facilities cannot hold it, restrict it, or prevent it from going out. That protection exists under federal law and applies to correspondence with attorneys, courts, and government agencies. If your boyfriend is sending legal mail, it should be leaving the facility. That said, there are a few practical things worth checking if he feels like something is not moving. Legal mail typically has to be identified as such when it is handed in. In

Mail continues even during lockdown. Federal prison camps are not "terrible" when it comes to prison life, even during a lockdown. Most probably visitation is suspended and maybe phone privileges or commissary. There must have been some rules violation that is creating this mass punishment but in the camps, they rarely last a long time.

Three days of silence after daily contact is understandably alarming, but in most cases there is a straightforward explanation that has nothing to do with your son's safety. The most common reason contact suddenly stops is a facility-wide phone restriction. When there is a rule violation on a unit or in the general population, staff will often pull phone privileges for everyone as a group consequence. It does not mean your son did anything wrong. It means the unit

There is no return receipt or delivery confirmation for mail sent through InmateAid. Once a letter clears the facility's mail room and reaches the inmate, the only way you will know it arrived is if they reach out to you directly. This is true of all prison mail, not just letters sent through our platform. Facilities do not notify senders when mail is delivered, and there is no tracking system that follows a letter past the point of mailing.